ANA ALEAGA
PROVIDER RELATIONS/ MARKETING
Miami,Florida
Summary
Knowledgeable Provider Relations Representative offering more than 20 years of experience in field. Successfully optimizes services.
Provides seamless customer service to providers and office staff. excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven. dedicated to providing superior support for patients in need of reliable information,
regarding insurance coverage and requirements.
Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. identifying client needs and concerns to improve engagement strategies and overall service.
Provider Relations Representative possessing in-depth knowledge of various insurance plans .
Expertise in handling high volume of calls, efficiently resolving disputes and identifying ways to improve processes.
Communicative and detail-oriented individual with excellent interpersonal abilities.
Versatile Provider Relations Representative, committed to maintaining high customer satisfaction by providing friendly, fast service for all needs.
Disciplined and energetic professional well-versed in medical marketing.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously .
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level P. R position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Provider Relations Representative
SUNROGERX INC
01.2021 - Current
- Collecting and credentialing demographic updates.
- Facilitated communication between providers, departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to providers and medical staff.
- Collaborated with doctors to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
Marketing Representative
VITAL IMAGING
01.2017 - 01.2021
- Tracked key performance indicators to measure success of campaigns.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Connecting and building relationships with providers, focus on quality of care to their patients.
- Sales and Marketing at physician centers, growing initiatives and providing best services between our company and doctors.
- Make sure the referral process has been successful.
- Prepares and develop strategic objectives.
- Conducts marketing and sales with physicians and clinical staff as appropriate to secure business.
MEDICAL CENTER MANAGER
INTERAMERICAN MEDICAL CENTER GROUP
12.2010 - 12.2016
- Trained new employees on proper protocols and customer service standards.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Assist with HEDIS/MRA guidelines.
- Assist UM Department to reduce Admissions/Pharmacy Indicators.
- Supervision of Referrals Department.
- Supervision of patient’s appointments referrals and transportation.
- Manage staffing requirements and training.
- Assist with medical procedures and patient care as required.
- Manage insurance information as required.
- Promote excellence costumer service.
- Maintain work area in terms of cleanliness.
Physician Liaison
HEALTH DIAGNOSTICS/ TENET HEALTHCARE
01.2008 - 12.2010
- Sales and marketing of various facilities and its amenities.
- Liaison between the diagnostic facilities and physician’s offices.
- Responsible for making contact and forming relationships with area physicians.
- Meet and exceed our referral volumes.
- Target our customers on daily basis.
- Forecasting.
- Account Management and computer training.
Marketing Specialist
DIAGNOSTIC TESTING GROUP
09.2001 - 12.2008
- Generated reports to support development and implementation of marketing plans.
- Performs various managerial functions in marketing, including maintenance of daily office flow and ensure the integrity of the company policies is maintained.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Researched and evaluated potential new markets .
- Created customized marketing materials to increase product awareness.
Education
Bachelor of Arts - Major in Language Arts
Havana University
Havana Cuba06.1989
Skills
Sales and Marketing
Liaison between companies and physicians offices
Responsible for making contact and forming relationships with area physicians
Meet and exceed our referral volumes
Target our costumers on a daily basis
Forecasting
Achieve monthly and quarterly goals
Promote excellence Costumer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Provider Relations Representative
SUNROGERX INC
01.2021 - Current
Marketing Representative
VITAL IMAGING
01.2017 - 01.2021
MEDICAL CENTER MANAGER
INTERAMERICAN MEDICAL CENTER GROUP
12.2010 - 12.2016
Physician Liaison
HEALTH DIAGNOSTICS/ TENET HEALTHCARE
01.2008 - 12.2010
Marketing Specialist
DIAGNOSTIC TESTING GROUP
09.2001 - 12.2008
Bachelor of Arts - Major in Language Arts
Havana University