Ana Alvarez
Tallahassee,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
21
21
years of professional experience
Work History
Owner and Manager
AAHIGHTOPCLEANING LLC
08.2019 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Barista
Cafe De Martin
08.2022 - 11.2022
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sales Associate
High Cotton Decore
03.2018 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Owner
Casa De La Armonia
08.2004 - 12.2006
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Administrative Assistant
Editorial Colegial Bolivariana
07.2002 - 08.2004
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service
- Managed expense reports for executive staff members
- Maintained confidentiality of sensitive information
- Coordinated of sales inventory
- Streamlined invoice processing procedures and processed customers orders accurately
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with sales staff
Education
Associate of Science - Business Administration
Universidad Bicentenaria De Aragua
Maracay, Venezuela08.1995
Bachelor of Arts - Business Administration And Finances
Tecnologico Antonio Jose De Sucre
Maracay, Venezuela10.1989
Skills
- Administrative Oversight
reading, gym and beach
Love read a interesting books, go to the beach and keep my body in a good shape and health
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista
Cafe De Martin
08.2022 - 11.2022
Owner and Manager
AAHIGHTOPCLEANING LLC
08.2019 - Current
Sales Associate
High Cotton Decore
03.2018 - 02.2019
Owner
Casa De La Armonia
08.2004 - 12.2006
Administrative Assistant
Editorial Colegial Bolivariana
07.2002 - 08.2004
Associate of Science - Business Administration
Universidad Bicentenaria De Aragua
Bachelor of Arts - Business Administration And Finances
Tecnologico Antonio Jose De Sucre