Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Amador

Queens,NY

Summary

Dedicated Assistant Practice Manager with strong experience supporting daily veterinary practice operations and leadership. Skilled in coordinating team schedules, assisting with client communications, and ensuring smooth workflow to optimize efficiency and patient care. Proven ability to collaborate closely with Practice Managers and medical staff to implement training programs, manage inventory, and improve appointment booking processes. Experienced in problem-solving, fostering positive team dynamics, and contributing to revenue growth through attentive operational support. Committed to maintaining high standards of client service and team accountability in a fast-paced. Environment.

Overview

11
11
years of professional experience

Work History

Assistant Practice Manager

Small Door Veterinary
09.2023 - Current
  • Assisted clients and non-clients with questions or concerns in regards to pet health, medication, pet Insurance etc.
  • Efficiently processed payments and client information into Vetspire database, sending out estimates, scheduling appointments and surgeries.
  • Maintain a friendly, approachable style to build comfortable and trusting relationships with both clients and fellow coworkers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions while maintaining a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored schedule changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Increased membership retention rates through proactive communication, building client relation and tailored programming.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Supervised a team of 17 office personnel.

Care Coordinator

Bond Vet
09.2022 - 09.2023
  • Assisted clients and non-clients with questions or concerns in regards to pet health, medication, pet Insurance etc, scheduling appointments etc
  • Efficiently processed payments and client information into Vetspire database
  • Maintain a friendly, approachable style to build comfortable and trusting relationships with both clients and fellow coworkers
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.

Animal Research Technician

Mt. Sinai Hospital
11.2020 - 08.2022
  • Provided animal husbandry and care by feeding, watering and offering enrichment materials for mice, rats, rabbits, pigs, minks, and primates. Improved animal care by implementing efficient feeding and cleaning routines.
  • Maintained efficiency in both clean and dirty side cage wash, dumping cages, working in a fast pace environment and collaborating well with a team.
  • Reduced stress for animals through gentle handling techniques and appropriate environmental enrichment.
  • Carried out scientific clinical observations and disease outcome assessments by recording lameness, behavior, respiration and central nervous system effects.
  • Enhanced laboratory efficiency by maintaining clean, organized, and well-stocked workspaces.
  • Monitored animal health closely, identifying potential issues early to ensure prompt veterinary intervention when necessary.
  • Trained new technicians in lab protocols and animal care practices, ensuring consistent standards across the team.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members. Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Animal Care Technician

ASPCA
08.2017 - 01.2020
  • Maintaining animal welfare and practicing fear free protocols by appropriately setting up animal condos, keeping a calm demeanor and a soft spoken voice.
  • Familiar with working the PetPoint system, Workday application and Okta
  • Monitored animal behavior to detect any signs of distress, disease/illness, or injury, taking appropriate action when necessary and communicated concerns to medical staff.
  • Ensured proper nutrition for various species by preparing specialized diets and feeding schedules. Followed pet care instructions for dietary needs and medication regimens.
  • Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
  • Streamlined inventory management processes for supplies used in daily operations such as food items, medication stockpiles, and maintenance equipment.
  • Provided compassionate end-of-life care, ensuring dignity and comfort for animals in their final moments.

Kennel Technician

Doggy Be Good
06.2014 - 07.2015
  • Physically able to lift 50+ pounds, has excellent patience with animals and has solid knowledge of sanitation within the kennel
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.

Education

Veterinary Technician -

LaGuardia CC
Queens, NY
12.2018

Marine Biology -

Seminole State College of Florida
Altamonte Springs, FL
12.2016

Agriculture Program -

John Bowne High School
Flushing, NY
06.2015

Skills

  • Bilingual
  • Multitasking
  • Team Leadership and Staff Development
  • Multi-location Practice Oversight
  • Staff Scheduling and Coverage Planning
  • KPI Tracking and Performance Analysis
  • Inventory Control and Vendor Relations
  • Workflow Protocol Development
  • Career Path Development and Mentorship
  • Staff Morale and Engagement Initiative
  • Leading Through Change and Growth
  • Revenue Driven Leadership

Timeline

Assistant Practice Manager

Small Door Veterinary
09.2023 - Current

Care Coordinator

Bond Vet
09.2022 - 09.2023

Animal Research Technician

Mt. Sinai Hospital
11.2020 - 08.2022

Animal Care Technician

ASPCA
08.2017 - 01.2020

Kennel Technician

Doggy Be Good
06.2014 - 07.2015

Veterinary Technician -

LaGuardia CC

Marine Biology -

Seminole State College of Florida

Agriculture Program -

John Bowne High School

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