Ana Amaro
West Melbourne,FL
Summary
Organized, compassionate, and highly motivated student pursuing a career in veterinary medicine, seeking a full-time Veterinary Receptionist position at South Patrick Animal Hospital. Experienced in customer service, client communication, scheduling, and fast-paced teamwork. Passionate about animal care and dedicated to providing welcoming, professional support to clients and veterinary staff.
Overview
2
2
years of professional experience
Work History
Team Member
Zupas Café
Lehi, UT
01.2025 - 07.2025
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in person and over the phone with accuracy.
- Processed customer transactions efficiently, ensuring accuracy in cash/card handling and payment processing.
- Completed daily operational checklists in compliance with OSHA‑aligned health and company compliance standards.
- Assisted in training new staff on best practices for food preparation and customer interaction.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education Volunteer
Loveland Living Planet Aquarium
Draper, UT
01.2024 - 05.2025
- Interacted directly with guests, providing education and assistance in a professional manner.
- Demonstrated patience, empathy, and strong interpersonal skills in a public setting.
- Communicated clearly with visitors of all ages to explain animal care and conservation.
- Gained hands-on experience working with animals and handling ambassador species.
- Trained and mentored new volunteers.
Teen Explainer Program
Natural History Museum of Utah
Salt Lake City
11.2023 - 04.2024
- Assisted visitors with exhibits while maintaining a welcoming and professional attitude.
- Developed engaging narratives to enhance visitor understanding of exhibits and collections.
- Conducted research on exhibit topics, ensuring accurate and up-to-date information delivery.
- Maintained accurate participation records.
- Demonstrated teamwork and responsibility.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL05-2027
High School Diploma -
American Preparatory Academy
Draper, UT05-2025
Skills
- Strong customer service
- Appointment management
- Attention to Detail
- Recordkeeping & Data Entry
- Efficient multitasking
- Team collaboration
- Microsoft Office & Google Suite Proficiency
- Comfortable Working Around Animals
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Leadership And Achievements - High School Debate Program
- Earned multiple medals in competitive debate tournaments.
- Participated in a wide range of events.
- Developed strong verbal communication and critical thinking.
- Learned to think quickly and perform well under pressure.
Training
Business Office Specialist Course, training in Microsoft Word, Excel, and PowerPoint. Knowledge of office organization and data management. Skills transferable to Google Suite applications.
Timeline
Team Member
Zupas Café
01.2025 - 07.2025
Education Volunteer
Loveland Living Planet Aquarium
01.2024 - 05.2025
Teen Explainer Program
Natural History Museum of Utah
11.2023 - 04.2024
Associate of Arts - Health Sciences
Valencia College
High School Diploma -
American Preparatory Academy