Ana Amaya
Phoenix,AZ
Summary
Highly experienced Inside Sales Rep. Self-starter who always seeks taking initiative. Performance history of developing strong collaborative relationships, working well with all personality types and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Inside Sales II
Knox Company
06.2022 - Current
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Facilitated smooth order processing by liaising between clients, production teams, and shipping departments to ensure timely delivery of products.
- Managed high volume of inbound calls from potential clients seeking information about company products or services.
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
Customer Service Representative
Knox Company
09.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Lead Beauty Advisor (full-time)
Kohl's
04.2017 - 09.2020
- Leading a team of three people and raised 2019 years comp by 29%
- Created visually appealing displays showcasing latest beauty trends, capturing customer interest and driving sales growth.
- Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stock outs.
- Managed daily operations of cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
- Developed strong relationships with clients, resulting in repeat business and loyal customer base.
- Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
Education
Bachelor of Science - Health Entrepreneurship And Innovation
Arizona State University
05.2020
Skills
- Customer Relationship Building
- Upselling and Cross Selling
- Pipeline Management
- Goal-oriented mindset
- Adept multi-tasker
- Issue Resolution
- Attention to Detail
- Driven
Timeline
Inside Sales II
Knox Company
06.2022 - Current
Customer Service Representative
Knox Company
09.2020 - 06.2022
Lead Beauty Advisor (full-time)
Kohl's
04.2017 - 09.2020
Bachelor of Science - Health Entrepreneurship And Innovation
Arizona State University