Antonio Alaniz
Greeley,CO
Summary
Results-driven Customer Relationship Manager with a strong background in driving revenue growth and client satisfaction, particularly at Builders First Source. Expertise in fostering relationships and resolving issues effectively, leading to enhanced customer loyalty. Proven ability to acquire and retain accounts through exceptional service delivery and strategic engagement. Committed to leveraging skills to further elevate customer experiences and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Sales Representative II
Builders first Source
Greeley, CO
01.2022 - Current
- Addressed customer queries promptly to ensure satisfaction.
- Promoted products and services during inbound calls, resulting in new account acquisitions.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Provided training sessions for new employees on company policies, procedures and best practices.
Enlisted Soldier
U.S. Army Active Duty
El Paso, TX
11.2020 - 03.2023
- Administered first aid and emergency medical treatment in field conditions.
- Performed risk assessments before missions to minimize potential threats and casualties.
- Observed terrain features during patrols in order to identify potential threats or hazards.
- Provided security during convoy operations by monitoring roadways for suspicious activity or threats.
- Participated in team-based tactical exercises focusing on effective communication and strategy implementation.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Monitored and reported on team morale, addressing issues to maintain high performance.
- Conducted daily physical training to maintain peak physical and mental condition.
- Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
- Conducted routine vehicle maintenance checks to ensure operational reliability.
- Assisted medics with triage procedures following engagements with enemy forces.
- Maintained and operated military vehicles in order to transport personnel, equipment, and supplies.
- Utilized advanced communication equipment to relay critical information during operations.
Agent
USAA Bank
Greeley, CO
04.2020 - 03.2021
- Responded promptly to customer inquiries and complaints in a professional manner.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Provided customer service to clients regarding banking products and services.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Modified, opened and closed customer accounts.
- Performed special services for customers, ordering bank cards and checks.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Advised customers on bank products, services and financial planning options.
Education
Some College (No Degree) - Law Enforcement
Aims Community College
Greeley, COSkills
- Relationship building and management
- Customer relationship building
- Driven
- Organized and efficient
- Customer relationship management
- Revenue growth
- Order management
- Attention to detail
- Adept multi-tasker
- Data entry
- Client retention
- Issue resolution
- Exceptional customer service
- Account acquisition
- Customer service
Affiliations
I enjoy time with my family and friends. Anything that gets us together, whether it is outdoors or indoors, fishing being one of my passions. I have even done quite a bit of rock climbing here in Colorado
Languages
Spanish
Limited
Accomplishments
The first award I ever received was presented to me by the Weld County fire chief when I was about 10 years old, as I saved my younger siblings and my parents from a grease fire in our kitchen i also have my military service metals for service and combat.
Certification
- Although not active on my license now, I am CDL Class A certified
References
References available upon request.
Timeline
Inside Sales Representative II
Builders first Source
01.2022 - Current
Enlisted Soldier
U.S. Army Active Duty
11.2020 - 03.2023
Agent
USAA Bank
04.2020 - 03.2021
Some College (No Degree) - Law Enforcement
Aims Community College
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