Stephanie Coe

• Answered customers' questions regarding products, prices, and availability.
• Build estimates and quotes in Cisco CCW and work with vendor AMs on pricing and discounts.
• Submit deal registrations for to secure best possible discounts - Cisco, Juniper, Fortinet, etc.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Help Account Managers set up new accounts, established customer credit and set up payment methods with the credit team.
• Manage invoicing issues, either with the customer or vendor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Developed and maintained strong working relationships with professionals within assigned territory.

Same as above - CCI Systems was acquired by ePlus Technology and my responsibilities remained the same after acquisition.

• For the first 3 years of my employment at CCI, I created the first SMARTnet team. Myself along with 2 other inside sales representatives took care of the entire Sales Teams support opportunities; created renewals in Cisco CCWR tool, associated CCO IDs in SAMT and managed customer contracts.
• Increased sales revenue by consistently looking for and facilitating smartnet takeovers.