Ana Antimo
Las Vegas,NV
Summary
My Goal is to Join an established and growing company at a challenging and rewarding position with career growth potential. To obtain the highest level of achievement for your company. To assist and advise every client to the best of my ability and give the highest quality of customer service. And succeed & deliver satisfaction & accomplishment to everybody that needs service.
Overview
18
18
years of professional experience
Work History
Event Gourmet Server/ Catering Server
Cut and Taste
10.2012 - Current
- Maintain the famous reputation of the establishment
- Event server/ customer service
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered catered food and supplies to facility for on-time set-up.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Sales Representative Team Leader/Trainer Coordinator
U-Haul
12.2020 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Achieved perfect attendance and on-time record.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Documented customer interactions using SalesForce to capture data in processing system.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Coached employees through day-to-day work and complex problems.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Resolved employment-related disputes through proactive communication.
- Interpreted management directives to define and document administrative staff processes.
- Coordinated staff schedules, rotations and breaks.
Bayhost Server/Event Server
Topgolf
05.2016 - 12.2019
- Guest on Golfing experience, upsell golf products or premium Sport drinks
- Design the most entertaining sporting experience and make it memorable
- Coach guests on how to safely and proficiently play golf
- Execute safety protocols for guest safety and rules
- Greet guests, present menus, answer questions and make suggestions on food and beverages
- Actively take orders maintain full knowledge of menu items, preparation and ingredients
- Actively guide guests on ordering different types of seafood and specialty shellfish and pair it with the perfect wine for the best match in fish
- Answer the phone make reservations, accurate place orders
- Maintain the famous reputation of the establishment.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared serving and appetizer trays and set tables at diverse events.
Food Server/Cashier
Outback Steakhouse
05.2012 - 01.2013
- Greet guests, present menus, answer questions and make suggestions on food and beverages
- Actively take orders maintain full knowledge of menu items, preparation and ingredients
- Recommended Steak Cuts and different meat temperatures.
- Clear dirty dishes and keep station clean and sanitized accordingly to health standards.
- Collected and authorized payments of guests.
- Greeted over 100 customers per day.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Food Server
Planet Hollywood
01.2013 - 05.2013
- Greet guests, present menus, answer questions and make suggestions on food and beverages
- Actively take orders maintain full knowledge of menu items, preparation and ingredients
- Clear dirty dishes and keep station clean and sanitized accordingly to health standards.
Hostess
Aria Hotel and Casino
12.2010 - 04.2012
- Greet all guests escort them to table, present menus
- Answer phone, make reservations, follow seating chart, keep station and menus clean.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Effectively use Open Table System and input to go orders in Kiosk operating systems
Education
Computer Science
Centennial High School
Skills
- Creative, motivated & Bilingual
- Strong communication skills Computer and Open table , Kiosk system experience
- Windows and Word, excel experience
- Organizational skills/ Detail Oriented
- Analytical problem solving skills
- Quickly adapt to unfamiliar environments or computer software
- Strong communication skills Computer and Open table experience
- Current Nevada Certifications TAM & Health Card
- Quickly Adapt to unfamiliar environments or computer software
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative Team Leader/Trainer Coordinator
U-Haul
12.2020 - Current
Bayhost Server/Event Server
Topgolf
05.2016 - 12.2019
Food Server
Planet Hollywood
01.2013 - 05.2013
Event Gourmet Server/ Catering Server
Cut and Taste
10.2012 - Current
Food Server/Cashier
Outback Steakhouse
05.2012 - 01.2013
Hostess
Aria Hotel and Casino
12.2010 - 04.2012
Computer Science
Centennial High School
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