LIVIER FELIX
Los Angeles,CA
Summary
Dedicated hospitality professional skilled in delivering exceptional customer service and creating welcoming atmospheres. Demonstrates strong communication and multitasking abilities in fast-paced environments, ensuring guest satisfaction and prompt resolution of concerns.
Overview
19
19
years of professional experience
Work History
Catering Event Server/Bartender
Private Individual
Los Angeles, CA
05.2024 - Current
- Served food and beverages efficiently to event attendees.
- Provided food, beverage and table service to guests during events.
- Responded promptly to guest requests and inquiries during events.
- Initiated guest interactions with friendly greetings upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional customer service, creating a welcoming atmosphere for guests.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Manager
SoCal Dye House
Los Angeles, CA
01.2008 - Current
- Managed office department operations, overseeing accounts payable and receivable processes to maintain financial accuracy.
- Collaborated with clients to develop and sustain strong business relationships, providing competitive pricing to enhance customer satisfaction.
- Handled office functions including data entry, billing, customer account maintenance, inventory management, sales support, and customer service to ensure smooth operations.
Bartender
Rush Lounge
Buena Park, CA
01.2018 - 01.2021
- Greeting customers, taking orders, making recommendations, and providing a welcoming atmosphere.
- Mixing cocktails according to recipes, pouring wine and beer, and serving non-alcoholic drinks.
- Collaborated with bartenders, servers, and kitchen staff to facilitate efficient service.
- Maintained cleanliness of bar area to uphold hygiene standards and enhance customer experience.
- Monitored stock levels and ordered supplies to maintain consistent bar availability.
- Accurately enter all orders into the POS system and follow proper cash/card payments.
Cocktail Server and Bottle Service
Dames and Games
Los Angeles, CA
03.2018 - 10.2018
- Managed multiple tables while delivering luxury bottle service to VIP guests, ensuring satisfaction and enjoyment.
- Greeted customers, took orders, made recommendations, and created welcoming atmosphere to enhance guest experience.
- Coordinated with bar, servers, hosts, and security to maintain smooth operations during high volume nights, supporting efficient service flow.
- Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
Education
Fire Tech/ EMT -
Rio Hondo College
Whittier, CA05-2016
High School -
Bell Gardens High School
01-2008
Skills
- POS System Operation
- Customer service
- Order accuracy
- Welcoming atmosphere
- Urgency in busy settings
- Effective communication
- Strong teamwork
- Positive Conflict Resolution
- Time management
- Fast Learner
- Bilingual (Spanish and English)
- Service etiquette
Timeline
Catering Event Server/Bartender
Private Individual
05.2024 - Current
Cocktail Server and Bottle Service
Dames and Games
03.2018 - 10.2018
Bartender
Rush Lounge
01.2018 - 01.2021
Manager
SoCal Dye House
01.2008 - Current
Fire Tech/ EMT -
Rio Hondo College
High School -
Bell Gardens High School