Ana Aponte
Summary
Bilingual (English/Spanish) customer service professional with over 10 years of experience supporting operations in Educational and Healthcare settings. Skilled in costumer relations, records management, data entry, office coordination, and problem-solving in fast-paced environments. Proven ability to manage front office, maintain accurate documentation, support internal workflows, and provide high-quality service to diverse populations. Proficient in Microsoft Office, multitasking, and coordinating communication between departments, staff, and customers.
Overview
16
16
years of professional experience
Work History
Elementary School Secretary
Omaha Public Schools
Omaha
04.2021 - Current
- Manage front office operations, including answering phones and assisting visitors
- Provide customer service to parents, staff, and students in English and Spanish
- Operate office equipment (computers, copiers, scanners, fax machines)
- Support daily administrative functions and maintain organized records
Health Office Assistant
Omaha Public Schools
Omaha
11.2019 - 04.2021
- Managed school health office, assisting students and communicating with parents and healthcare providers
- Maintained electronic and paper medical records
- Administered daily medications and monitored student health needs
- Served as primary contact during COVID-19, notifying staff and families and ensuring protocol compliance
- Assisted in main office with calls, front desk support, and visitor assistance
Certified Nursing Assistant
Eastern Nebraska Veterans Home
Bellevue
08.2010 - 07.2019
- Provided patient care and medication support
- Assisted with rehabilitation and restorative care programs
- Monitored patient safety equipment (fall risk and wander guard systems)
Front Office Assistant
Integrated Rehab
Omaha
06.2016 - 06.2017
- Scheduled appointments and managed patient records
- Collected payments and handled administrative paperwork
- Communicated with doctors’ offices and legal representatives
- Provided translation between patients and healthcare providers
Certified Nursing Assistant
Methodist Hospital
Omaha
02.2014 - 02.2016
- Assisted patients with daily care and mobility programs
- Supported rehabilitation plans developed by therapists
Education
Ralston High School
Ralston, NESkills
- Fluent in English & Spanish
- Customer Service & Client Relations
- Office Administration & Front Desk Support
- Conflict Resolution and Problem Solving
- Data entry and records management
- Microsoft office (Word, Excel, Outlook, PowerPoint)
- Written and Verbal Communication
- Scheduling and Multitasking
- Documentation and Database Management
- Strong Communication & Interpersonal Skills
- Data Entry & Record Management
- Scheduling & Multitasking
- Microsoft Office & Office Equipment
Languages
Spanish
Native/ Bilingual
Timeline
Elementary School Secretary
Omaha Public Schools
04.2021 - Current
Health Office Assistant
Omaha Public Schools
11.2019 - 04.2021
Front Office Assistant
Integrated Rehab
06.2016 - 06.2017
Certified Nursing Assistant
Methodist Hospital
02.2014 - 02.2016
Certified Nursing Assistant
Eastern Nebraska Veterans Home
08.2010 - 07.2019
Ralston High School