Ana Arbaiza
Health care
Irving,TX
Summary
Experienced Medical Assistant at Concentra Urgent Care with a strong dedication to patient care. Skilled in efficient medical record management and phlebotomy techniques. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Proficient in HIPAA compliance and EMR/EHR systems, combining technical expertise with empathetic patient support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Assistant
Concentra Urgent Care
Irving, TX
01.1999 - Current
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Assisted physicians with minor surgeries, including preparing operating rooms and sterilizing instruments
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Dr. Lee, MD
Irving
01.1996 - 07.1997
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Empowered patients through education on self-management techniques for chronic conditions
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Education
Medical Assistant - Health Care
PCI Health Training Center
Dallas, TX12.1996
GED -
Nimitz High School
Irving, TX01.1996
Skills
- Phlebotomy Tech
- Patient Assessments
- Customer services
- Data Entry
Certification
- Medical assistant
- CPR certified
- NIOSH certified
Languages
Spanish
Timeline
Medical Assistant
Concentra Urgent Care
01.1999 - Current
Medical Assistant
Dr. Lee, MD
01.1996 - 07.1997
Medical Assistant - Health Care
PCI Health Training Center
GED -
Nimitz High School