Ayanah Mc Call
Newark,NJ
Summary
Professional with substantial experience in medical field, skilled in venipuncture and specimen collection. Known for fostering teamwork and ensuring accurate, timely results. Adaptable to changing needs and able to maintain high standards in patient care and lab procedures. Strong communication skills and attention to detail are key strengths.
Experienced with performing venipuncture and handling specimens with care. Utilizes effective communication to reassure patients and ensure accurate data collection. Track record of maintaining compliance with health and safety standards.
Competent Phlebotomy Technician with four years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
LCT Medical
01.2023 - 02.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Phlebotomy Technician
Q-Answer Laborotories
05.2017 - 12.2022
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Logged patient information and recorded results into system.
Customer Service Representative
OTG Management Inc.
06.2011 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science -
Newark, NJ06-2020
Patient Care Technician Certification - Patient Care Technician Certification
Institute For Contemporary Careers
Wayne, NJ06-2018
Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Order of draw
- Patient confidentiality
- Data entry
- Infection control
- HIPAA
- Phlebotomy tech
- Patient care
- Paperwork processing
- Emergency response training
Certification
- PT - Phlebotomy Technician
- NCPCT - Patient Care Technician
- First Aid/CPR Certified
- CET - EKG Technician
Timeline
Medical Assistant
LCT Medical
01.2023 - 02.2025
Phlebotomy Technician
Q-Answer Laborotories
05.2017 - 12.2022
Customer Service Representative
OTG Management Inc.
06.2011 - 02.2017
Associate of Science -
Patient Care Technician Certification - Patient Care Technician Certification
Institute For Contemporary Careers
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