Ana Arevalo
Kennewick,WA
Summary
Compassionate and resourceful individual with a background in patient-focused care and customer service. Known for excellent active listening and problem-solving skills, dedicated to maintaining high standards in service delivery and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mamita's Catering
Kennewick
10.2020 - Current
- Developed catering menus tailored to diverse client needs and preferences.
- Oversaw operation logistics, ensuring timely setup and seamless execution.
- Established strong relationships with clients, leading to repeat business opportunities.
- Implemented cost-control measures to enhance profitability without compromising quality.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
Customer Service Representative
Amazon
Kennewick, WA
10.2019 - 10.2020
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Certified Nursing Assistant
Professional Case Management
Kennewick, WA
01.2014 - 10.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff for prompt care adjustments.
- Educated patients on health management and wellness practices to promote recovery.
- Implemented infection control protocols, enhancing patient safety and reducing risks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Call Center Customer Service Representative
Outerwall Inc.
Pasco, WA
01.2011 - 08.2014
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
Nursing Assistant Certification -
Columbia Basin College
Pasco, WA03-2014
High School Diploma -
KAMIAKIN HIGH SCHOOL
Kennewick, WA06-2008
Skills
- Operations management
- Documentation and reporting
- Business planning
- Recording vital signs
- Patient-focused care
- Vital signs monitoring
- Client documentation
- Active listening
- Customer service
- Problem resolution
- Relationship building
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Operator
Mamita's Catering
10.2020 - Current
Customer Service Representative
Amazon
10.2019 - 10.2020
Certified Nursing Assistant
Professional Case Management
01.2014 - 10.2019
Call Center Customer Service Representative
Outerwall Inc.
01.2011 - 08.2014
Nursing Assistant Certification -
Columbia Basin College
High School Diploma -
KAMIAKIN HIGH SCHOOL