Ana Avila Lopes
Clifton,NJ
Summary
Highly dedicated and organized professional with exceptional customer service skills. Proven team player known for reliability, dependability, and eagerness to take on new responsibilities across diverse employment fields. Fast learner committed to personal and departmental growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Dunkin Donuts
Garfield
03.2023 - 03.2024
- Managed daily banking activities such as deposits and withdrawals.
- Lead the team to achieve and surpass daily goals while maintaining customer satisfaction and promptness of service at all times.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
Security Supervisor
Infinity Protective Services
East Rutherford
01.2019 - 01.2021
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Education
New Jersey City University
Jersey City, NJ12.2022
Rutherford High School
Rutherford, NJSkills
- Passionate
- Team Player
- Critical thinking
- Desire to learn
- Project Management
- Proactive
- Leadership
- Commitment
- Word, Excel, and PowerPoint knowledge
- English (advanced)
- Spanish (native)
- Portuguese (native)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Store Manager
Dunkin Donuts
03.2023 - 03.2024
Security Supervisor
Infinity Protective Services
01.2019 - 01.2021
New Jersey City University
Rutherford High School