Michael Brodson
Deerpark,Illinois
Summary
I grew up in a strong household and my dream has always been to work on cars and my parents facilitated this. My first English word was car and ever since then, my dream has been to own my own shop!
Overview
6
6
years of professional experience
Work History
Store Manager
Mavis Tires And Brakes
03.2020 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Traveled from location to location hiring and firing and rebuilding
- Led region is sales and customer reviews
Overnight Manager
Woodmansfoodmarkets
01.2018 - 01.2020
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Mitigated operational risks during overnight hours by developing contingency plans for emergency situations or unexpected occurrences.
- Increased overall store performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
- Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
- Boosted employee morale through recognition programs tailored specifically for the unique challenges faced during overnight shifts.
- Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Created nightly shift task lists to assign duties to each employee.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Managed 30 employees in delivering smooth, productive night shift operations.
Education
Highscool - Business Administration
Adali E Stevenson Highschool
Lincolnshire, IL05.2017
Skills
- Revenue Generation
- Operations Management
- POS Systems
- Report Generation
- Retail Inventory Management
- Hourly Shift Management
- Personnel Development
- Loss Prevention
- Project Management
- Shift Scheduling
- Competitor Monitoring
- Partnership Building
- Employee Training
- Supply Ordering
- Risk Management
- Promotional Planning
- Customer Service Management
- Store Merchandising
- Payroll Management
- Talent Recruitment
- Team Development
- Operations Oversight
- Customer Response
- Pricing Strategies
- Budget Development
- Advertising and Marketing
- Customer Service
- Team Leadership
- Store Operations
- Accurate Cash Handling
- Store Opening and Closing
- Vendor Management
- Store Displays
- Delegating Work
- Recruiting and Hiring
- Bank Deposit Procedures
- Order Management
- Strategic Thinker
- Sales Expertise
- Sales Analysis
- Inventory Control
- Goals and Performance
- Culture Development
- Outstanding Communication Skills
- Hungry
- Determined
- Tenacious
- Loyal
- Passionate
Timeline
Store Manager
Mavis Tires And Brakes
03.2020 - Current
Overnight Manager
Woodmansfoodmarkets
01.2018 - 01.2020
Highscool - Business Administration
Adali E Stevenson Highschool
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