Summary
Overview
Work History
Education
Skills
Timeline
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HANNAH SHIFFLETT

Roanoke,VA

Summary

Dynamic Store Manager with a proven track record at Dick's Sporting Goods, excelling in employee supervision and customer engagement. Expert in training and mentoring teams to enhance service excellence, driving revenue growth through strategic promotional initiatives. Recognized for implementing process improvements that significantly boosted operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Store Manager

Dick's Sporting Goods
Roanoke, VA
10.2024 - Current
  • Managed daily store operations and ensured efficient workflow.
  • Trained and supervised staff on customer service best practices.
  • Developed staff schedules to optimize coverage during peak hours.
  • Conducted regular store audits to ensure compliance with policies.
  • Resolved customer complaints swiftly to maintain satisfaction levels.
  • Collaborated with corporate teams on promotional initiatives and events.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Assistant Manager of Operations

Dick's Sporting Goods, Inc
04.2021 - 10.2024
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored key performance metrics to identify areas for improvement.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Supervised the operations team to support operational excellence and excellent customer service.
  • Educated the operations team on best practices, company policies, and service excellence standards.

Omni Lead

Dick's Sporting Goods Inc
09.2020 - 04.2021
  • Responsible for all ship from store processes while maintaining and clear, concise and consistent operating procedures to maintain company's high standards.
  • Accountable for logistics regarding ship from store to prepare for seasonal volume of customer orders.
  • Assist the buy online pick-up in store support area to make sure all orders are completed in a timely manner and provide high customer service.
  • Customer contact liaison checking on aged orders daily and returning merchandise to the floor if necessary.
  • Complete daily audits to review inventory control and following loss prevention standards.

Footwear Lead

Dick's Sporting Goods Inc
12.2018 - 09.2020
  • Managed upwards to 20 employees on the floor to assist with any potential problems and engage in problem solving.
  • Completed end/beginning of the day activities for the store; including cash office, assigning tasks and opening/closing the store.
  • Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.

Intern

James Madison University Athletic Ticket Office
04.2018 - 05.2019
  • Completed tasks in Pacolian and SalesForce for selling tickets.
  • Supported events for the NCAA Lacrosse Tournament, and CAA Softball and Baseball Tournaments.
  • Aided customer in the process of purchasing multiple different Ticketing packages for football and basketball.
  • Supported with creating project marketing materials to promote services.
  • Prepared project presentations and reports to assist senior staff.

Education

Bachelor of Science - Sport and Recreation Management, Business Administration

James Madison University, The Hart School of Hospitality
Harrisonburg, VA
01.2019

Skills

  • Employee supervision
  • Project management
  • Customer engagement
  • Profitability and revenue generation
  • Training and mentoring
  • Team recruiting and hiring
  • Promotional initiatives
  • Team collaboration
  • Effective communication
  • Leadership skills
  • Sales coaching
  • Revenue generation

Timeline

Store Manager

Dick's Sporting Goods
10.2024 - Current

Assistant Manager of Operations

Dick's Sporting Goods, Inc
04.2021 - 10.2024

Omni Lead

Dick's Sporting Goods Inc
09.2020 - 04.2021

Footwear Lead

Dick's Sporting Goods Inc
12.2018 - 09.2020

Intern

James Madison University Athletic Ticket Office
04.2018 - 05.2019

Bachelor of Science - Sport and Recreation Management, Business Administration

James Madison University, The Hart School of Hospitality

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