Ana Barba-Cook
Roseville,CA
Summary
Results-driven professional with over 29 years in customer service. Skilled in data tracking ,research and implementing suggested improvements to enhance customer experience. Eager to contribute to organizational success through innovative process improvements.
Overview
30
30
years of professional experience
Work History
Senior Customer Service Representative
Wells Fargo
05.1996 - 02.2026
- Perform analytical duties such as reviewing documentation for Business accounts.
- Implemented training programs for new staff, improving onboarding efficiency.
- Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact.
- Track and reviewing data and report trends to management to help improve customer experience.
- Interact with other lines of business to support and obtain feedback on policies and procedures
Education
High School Diploma -
John Swett High School
Crockett, CASkills
- Analyzing trends and communicating outcomes
- Strong organizational,multi tasking and prioritizing skill
- Ability to work in fast paced deadline driven environment
- Provide support and guidance to new hires around policy and procedures
Timeline
Senior Customer Service Representative
Wells Fargo
05.1996 - 02.2026
High School Diploma -
John Swett High School