Ana Barrera
Moses Lake,WA
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Home Depot through strategic problem-solving and effective communication. Skilled in order management and cash handling, with a knack for elevating service standards. Achieved notable improvement in order accuracy and customer relations, leveraging hospitality expertise and a results-driven approach to exceed operational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Home Depot
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Build quotes for customers and set up measure dates for flooring and other speciality needs.
Server
De Leons Taco Bar
10.2018 - 10.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Managed food resources, memorized orders and wrote patron’s food orders on slips.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Checked identification to enforce age requirement for alcoholic beverages.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Machine Operator
Lloyd Pans
06.2018 - 09.2018
- Facilitated products by installing, maintaining, and repairing machine or equipment.
- Operated equipment safely and efficiently on employees.
- Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
Server/Food Runner
Black Iron Grill Restaurant
01.2017 - 02.2018
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Restocked salad bar and buffet for lunch and dinner service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Environmental Services Housekeeper
Holy Rosary Healthcare
09.2015 - 08.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
GED -
Miles Community College
Miles City, MTSkills
- Order delivery practices
- Tableside service
- Order accuracy
- Stocking and replenishing
- Menu memorization
- Hospitality service expertise
- Cash handling expert
- Communication skills
- Food running
- Performance improvement
- Customer Service
- Cash Register Operations
- Good Communication Skills
- Customer Relations
- Customer Order Management
- Special Requests
- Call Centers
- High-Volume Call Environments
- Excellent Written and Oral Communication
- Document and Records Management
- Order and Refund Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Home Depot
05.2021 - Current
Server
De Leons Taco Bar
10.2018 - 10.2020
Machine Operator
Lloyd Pans
06.2018 - 09.2018
Server/Food Runner
Black Iron Grill Restaurant
01.2017 - 02.2018
Environmental Services Housekeeper
Holy Rosary Healthcare
09.2015 - 08.2018
GED -
Miles Community College