Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Batista

Absecon,NJ

Summary

Flexible hard worker ready to learn and contribute to team success.

Multi-talented Housekeeping Supervisor works with a diverse team. Known for building rapport and team collaboration. Fluent in Spanish Housekeeping Supervisor offering 10 + years hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Personable and dedicated Customer Service Representative with extensive experience in different industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Experienced with managing food service operations and ensuring nutritional standards. Utilizes leadership skills to coordinate staff and improve workflow efficiency. Knowledge of regulatory requirements and quality control measures.

Diligent Desired Position with background in overseeing food service operations and ensuring compliance with health regulations. Proven track record in streamlining meal preparation processes and enhancing food quality standards. Demonstrated leadership and strong organizational skills in managing teams and coordinating with other departments.

Overview

26
26
years of professional experience

Work History

Food Nutrition Supervisor

Morrison Food and Nutrition
12.2021 - Current
  • Boosted employee morale through effective communication, recognition, and team-building initiatives.
  • Collaborated with healthcare professionals to develop nutrition strategies for patients with special dietary needs.
  • Maintained regulatory compliance by ensuring adherence to state and federal guidelines for food safety and sanitation.
  • Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement in nutrition services delivery.

Assistant Housekeeping Manager

Tropicana Casino & Resort Atlantic City
06.2017 - 12.2021
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Housekeeping/EVS Supervisor

Flagship Resort
12.2014 - 06.2017
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Cashier/Prep/Server Assistant

Atlantic city airport
10.2014 - 10.2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.

Housekeeping Supervisor

Taj Mahal
04.2003 - 06.2014
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.

Housekeeping Attendant

Taj mahal
03.1999 - 04.2003
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished guest supplies and amenities.

Customer Service Associate

Atlantic Care
01.2000 - 05.2001
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06.1997

Skills

  • Cleaning practices
  • Chemical handling
  • Staff evaluations
  • Employee training
  • Quality improvements
  • Improving customer experience
  • Positive attitude
  • Attention to detail
  • Building customer loyalty
  • Customer service-oriented
  • Personable guest service
  • Fast learning
  • Team work
  • Staff training and development
  • Allergen awareness
  • Special diet accommodation

Languages

Spanish
Full Professional

Timeline

Food Nutrition Supervisor

Morrison Food and Nutrition
12.2021 - Current

Assistant Housekeeping Manager

Tropicana Casino & Resort Atlantic City
06.2017 - 12.2021

Housekeeping/EVS Supervisor

Flagship Resort
12.2014 - 06.2017

Cashier/Prep/Server Assistant

Atlantic city airport
10.2014 - 10.2015

Housekeeping Supervisor

Taj Mahal
04.2003 - 06.2014

Customer Service Associate

Atlantic Care
01.2000 - 05.2001

Housekeeping Attendant

Taj mahal
03.1999 - 04.2003

High School Diploma -

Atlantic City High School
Ana Batista