Ana Benton
Poughkeepsie,NY
Summary
Strategic business and operations leader with a strong track record of driving revenue growth, operational performance, and team development in high-volume corporate environments. Experienced managing multimillion-dollar operations, strengthening client relationships, and implementing performance strategies that improve productivity and profitability. Known for building high-performing teams, optimizing operations, and translating business data into actionable growth initiatives. Positioned for senior leadership opportunities across financial services, operations management, and corporate leadership roles.
Overview
12
12
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
03.2025 - Current
• Support leadership of daily operations within a high-volume financial center while ensuring regulatory compliance and operational accuracy.
• Coach and develop associates to improve sales performance, service quality, and productivity.
• Monitor key performance indicators including client satisfaction, transaction accuracy, and operational performance.
• Identify operational improvements and implement solutions that increase efficiency and service delivery.
• Partner with leadership to strengthen client relationships and support financial center growth objectives.
General Manager | Dual Store Leadership
Starbucks Coffee Company
05.2023 - 02.2025
• Directed operations for two high-volume locations generating $2M+ in annual revenue.
• Increased sales revenue 15% within the first quarter through strategic sales and team engagement initiatives.
• Improved average transaction value by 10% year-over-year through enhanced customer experience strategies.
• Managed staffing, scheduling, operational budgets, and financial performance.
• Built high-performing teams through structured hiring, coaching, and leadership development.
Assistant Manager
Starbucks Coffee Company
10.2022 - 05.2023
• Oversaw daily operations, team supervision, and performance management.
• Led hiring, onboarding, and training initiatives to strengthen team productivity.
• Improved workflow efficiency through operational improvements and coaching.
Culture & Internal Communications Intern
Starbucks Peru
12.2013 - 12.2014
• Supported corporate communication initiatives to strengthen employee engagement.
• Developed digital communication content and internal communication materials.
• Assisted leadership with mentoring and team development initiatives.
Education
Bachelor of Science - Global Business Management- Global Leadership
Arizona State University
Tempe, AZ12.2026
Bachelor of Arts - Business Communication
Universidad Peruana De Ciencias Aplicadas
Peru02.2015
Skills
Business Operations Management
Revenue Growth & Sales Strategy
Team Leadership & Workforce Development
Client Relationship Management
Operational Efficiency & Process Improvement
Performance Metrics & KPI Management
Financial Analysis & Business Performance
Strategic Planning & Execution
Accomplishments
- Led operations in environments generating $2M+ in annual revenue
- Delivered 15% revenue growth through strategic sales initiatives
- Increased average transaction value by 10% year-over-year
- Developed and coached high-performing teams across multiple locations
- Strong background in financial operations, client service, and performance management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Assistant Financial Center Manager
Bank of America
03.2025 - Current
General Manager | Dual Store Leadership
Starbucks Coffee Company
05.2023 - 02.2025
Assistant Manager
Starbucks Coffee Company
10.2022 - 05.2023
Culture & Internal Communications Intern
Starbucks Peru
12.2013 - 12.2014
Bachelor of Science - Global Business Management- Global Leadership
Arizona State University
Bachelor of Arts - Business Communication
Universidad Peruana De Ciencias Aplicadas