Ana Bernal

• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.
• Streamlined invoice processing by implementing efficient filing and tracking systems.
• Saved company resources by negotiating favorable terms and discounts with vendors.
• Assisted in software migration projects, contributing to seamless transitions for Accounts Payable operations.
• Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Maintained good working relationships with vendors and resolved disputes.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Evaluated financial records to detect errors and discrepancies.
• Reconciled bank accounts to verify accuracy of cash records.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Increased client satisfaction by efficiently managing business accounts and promptly addressing concerns.

• Assisted in the preparation of budget reports for better financial management.
• Streamlined office processes by implementing efficient filing and documentation systems.
• Maintained accurate records by regularly updating databases and tracking important documents.
• Communicated effectively with clients, providing prompt assistance and addressing inquiries professionally.
• Managed incoming correspondence, ensuring prompt responses to emails and phone calls.
• Organized events such as meetings, conferences, and workshops for improved communication among team members.
• Provided administrative support to various departments, contributing to overall company efficiency.
• Developed strong relationships with vendors, negotiating contracts for optimal cost savings.
• Prepared comprehensive meeting agendas that facilitated productive discussions among team members.
• Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and time-management purposes.
• Monitored inventory levels of office supplies and equipment; placed orders promptly to avoid shortages or delays in day-to-day operations.
• Maintained computer and physical filing systems.
• Coordinated special projects and managed schedules.

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
• Collaborated with housekeeping staff to ensure timely room turnover and deliver exceptional service to guests.
• Assisted in the training of new front desk staff, contributing to a cohesive and efficient team environment.
• Maintained accurate records of guest bookings, payments, and special requests for seamless communication between departments.
• Handled high-volume phone lines with professionalism, promptly directing calls and messages to appropriate personnel or department
• Contributed to sales efforts by upselling or offering additional services when appropriate opportunities arose
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Maximized customer retention by resolving issues quickly.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

• Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions

for usage and promotion

• Plan meetings, events, and conferences by identifying requirements, establishing contacts, developing

schedules and assignments, and coordinating mailing lists

• Maintain inventory of sales support materials, ensuring all are current and accurate, and coordinate

the creation of new materials when necessary

• Continually seek new sources of prospective customer data and provide recommendations to sales

and marketing leadership

• Assist in developing and implementing the company's brand strategy

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Maintained an organized filing system for easy access to vital documents while adhering to data privacy regulations.
• Coordinated large-scale events both onsite and offsite including logistics planning, budget management, attendee correspondence, and post-event evaluations for continuous improvement purposes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and created presentations to support executives and boost team productivity.

• Streamlined executive schedules by efficiently managing appointments and arranging travel itineraries.
• Improved office efficiency by implementing well-organized filing systems and effective administrative procedures.
• Managed confidential information discreetly, maintaining a high level of trust among executives and colleagues.
• Coordinated logistics for executive team meetings, providing thorough agendas and relevant supporting documents.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and responded accordingly to support executive correspondence.