Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Loan Officer Assistant
First Option Mortgage
06.2023 - Current
Assisted loan officers in processing mortgage applications and maintaining compliance.
Managed client communication, ensuring timely responses and high satisfaction.
Organized and reviewed financial documents for accuracy and completeness.
Maintained database systems to track application status and updates.
Supported the team in achieving monthly and quarterly goals.
ADMINISTRATIVE ASSISTANT
CSG Company
02.2022 - 06.2023
Gathered and organized materials to support operations
Received and responded requests via emails, telephone calls and in-person interactions
Entered data, generated reports and produced tracking documents
Resolved employment-related disputes through proactive communication
Entered and maintained departmental records in company database
Organized computer files, sensitive documents, and home office supplies
Multi-tiered System of Support Coordinator (MTSS) at Gwinnett County Public School SystemMulti-tiered System of Support Coordinator (MTSS) at Gwinnett County Public School System