ANA CABEZAL
Hoschton,Georgia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Loan Officer Assistant
First Option Mortgage
06.2023 - Current
- Assisted loan officers in processing mortgage applications and maintaining compliance.
- Managed client communication, ensuring timely responses and high satisfaction.
- Organized and reviewed financial documents for accuracy and completeness.
- Maintained database systems to track application status and updates.
- Supported the team in achieving monthly and quarterly goals.
ADMINISTRATIVE ASSISTANT
CSG Company
02.2022 - 06.2023
- Gathered and organized materials to support operations
- Received and responded requests via emails, telephone calls and in-person interactions
- Entered data, generated reports and produced tracking documents
- Resolved employment-related disputes through proactive communication
- Entered and maintained departmental records in company database
- Organized computer files, sensitive documents, and home office supplies
Education
CERTIFICATION - ENGLISH AS A SECOND LENGUAGE
Florida National University
Hialeah, FL01.2021
BACHELOR OF SCIENCE - NUTRITION AND DIETETICS
Universidad Del Zulia
Maracaibo, Venezuela06.2017
Skills
- Problem Solving
- Team Work
- Proactive
- Quick learner
- Database Maintenance
- Verbal communication
- Customer relations
- Organize files
- File management
Timeline
Loan Officer Assistant
First Option Mortgage
06.2023 - Current
ADMINISTRATIVE ASSISTANT
CSG Company
02.2022 - 06.2023
BACHELOR OF SCIENCE - NUTRITION AND DIETETICS
Universidad Del Zulia
CERTIFICATION - ENGLISH AS A SECOND LENGUAGE
Florida National University
Similar Profiles
Jose L AmayaJose L Amaya
Business Development Director at First Option MortgageBusiness Development Director at First Option Mortgage
Hilary PassoHilary Passo
Vice President at First Option MortgageVice President at First Option Mortgage
Joshua A NewellJoshua A Newell
Peer Outreach Specialist at Ideal OptionPeer Outreach Specialist at Ideal Option