Ana Camacho
Huntington Park,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Fashion Nova
Santa Fe Springs, CA
03.2018 - Current
- Took ownership of customers' issues to follow problems through to resolution.
- Verified and updated customer account information for over 80 accounts with accuracy
- Assisted in training new employees and participated in cross-training with other departments.
- Tracked and recorded customer interactions in the CRM platform with accuracy.
- Conducted research and pinpointed fresh opportunities to enhance the company's social media presence..
- Developed and implemented crisis management strategies for social media to mitigate risks and maintain a positive brand image.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Played a pivotal role in elevating Fashion Nova's Better Business Bureau (BBB) score through diligent efforts and strategic initiatives.
- Assembled and led audit projects, leveraging Microsoft Word, SalesForce, NetSuite, Sprinklr, and TweetDeck metrics to assess performance and compliance with industry standards.
Guest Service Representative
Disneyland Resort
Anaheim, CA
06.2015 - 11.2017
- Welcomed hundreds of guests on arrival, displaying a professional and friendly approach.
- Responded to over 20 guest inquiries, complaints, and special requests to increase customer satisfaction.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and store coupons.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
Education
No Degree - Dental Assisting
UEI
Huntington Park, CA06.2012
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2011
Skills
- CRM Software Proficiency: Demonstrated expertise in using CRM software platforms such as Salesforce, Social Studio, Zendesk, or other relevant systems
- Customer Data Management: Ability to organize, update, and maintain customer data within CRM system accurately
- Bilingual: Spanish/ English
- Multitasking Strengths
- Social Media Trend Analysis
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Fashion Nova
03.2018 - Current
Guest Service Representative
Disneyland Resort
06.2015 - 11.2017
No Degree - Dental Assisting
UEI
High School Diploma -
Huntington Park Senior High School