Ana Camacho
Clifton,NJ
Summary
Detail-oriented administrative and operations professional with experience coordinating workflows, managing high-volume communications, tracking orders and documentation, and supporting cross-functional teams in fast-paced environments. Strong background in organization, problem-solving, and process support, with proficiency in Microsoft Office, Google Workspace, and remote setting. Known for reliability, adaptability, and the ability to manage multiple priorities efficiently.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Winebow Inc
Pine Brook, NJ
02.2024 - Current
- Managed wine tasting logistics entering product selections and quantities into systems.
- Navigated evolving systems and protocols with agility.
- Led cross-training initiatives for team functions, serving as backup support during employee absences.
- Managed responsibilities in a hybrid work environment, balancing remote and in-office tasks.
- Resolved customer inquiries and issues through strategic communication and effective problem-solving.
- Executed order processing with precision using specialized inventory management systems.
Instructional Aide
NJ Elks Developmental Disabilities Agency
09.2022 - 05.2023
- Enhanced student educational experiences through tailored support for developmental needs.
- Increased classroom engagement and learning outcomes with strategic teaching methodologies.
- Accelerated skill development and independence through consistent progress monitoring and feedback.
- Improved social interactions and communication skills via group activity facilitation.
- Boosted student comprehension and academic success through dedicated one-on-one assistance.
Authorization Specialist
Sutherland Healthcare Solutions
Clifton, NJ
08.2021 - 08.2022
- Processed medical authorizations daily, maintaining high attention to detail.
- Assisted healthcare providers and insurance companies in facilitating approvals.
- Organized and maintained compliant documentation in a regulated environment.
- Adapted to and thrived in a fully remote work setting.
- Evaluated authorization requests for medical services in an efficient manner.
- Collaborated with healthcare providers to address discrepancies in patient information.
- Improved workflow processes through clear communication between departments regarding authorization needs and statuses.
Customer Service Representative Team Lead
Xtend Healthcare
Passaic, NJ
02.2021 - 07.2021
- Helped qualified candidates get appointments for the covid-19 vaccine.
- Assisted with appointment scheduling and re-scheduling.
- Deescalated calls and provided high quality customer service.
Customer Service Representative (Vendor Relations)
Bed Bath & Beyond
Totowa, NJ
11.2018 - 08.2020
- Assisted customers with case management via email in a corporate environment.
- Supported communication between internal departments and external vendors.
- Aided in resolving complex issues escalated by customer service teams.
- Organized records and facilitated timely follow-ups.
Education
Bachelor of Arts - Psychology
Montclair State University
Skills
- Bilingual (English/Spanish)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Email management
- Invoice processing
- Call handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Winebow Inc
02.2024 - Current
Instructional Aide
NJ Elks Developmental Disabilities Agency
09.2022 - 05.2023
Authorization Specialist
Sutherland Healthcare Solutions
08.2021 - 08.2022
Customer Service Representative Team Lead
Xtend Healthcare
02.2021 - 07.2021
Customer Service Representative (Vendor Relations)
Bed Bath & Beyond
11.2018 - 08.2020
Bachelor of Arts - Psychology
Montclair State University