Darlyn Sanchez
Lakeland
Summary
Compassionate Licensed Esthetician with over three years of customer service experience. Expertise in patient care and anatomy, supporting healthcare teams through effective communication and empathy. Bilingual in English and Spanish, skilled in maintaining performance under pressure. Currently pursuing the Psychology Pathway at Hillsborough Community College to deepen understanding of human behavior and enhance patient support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tacobell
Lakeland
09.2023 - Current
- Guided customers with menu selections and special requests to enhance dining experience.
- Processed cash transactions and payments with accuracy to ensure customer satisfaction.
- Collaborated with team members to ensure efficient service flow.
- Trained new staff on customer service protocols to improve team performance and service quality.
- Resolved customer complaints and provided solutions promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
School Ambassador Volunteer
Traviss Technical Center
Lakeland
02.2026 - 05.2026
- Promoted school programs and initiatives to engage prospective students and families.
- Assisted in organizing campus events and activities to enhance community engagement.
- Facilitated tours of the technical center for visiting students and parents.
- Provided detailed information on vocational opportunities to inform students and parents about career pathways.
- Planned and coordinated school events such as open houses, assemblies, and parent-teacher conferences.
Babysitter
Self-employeed
Lakeland
06.2023 - 07.2025
- Supervised children's activities to ensure safety and engagement.
- Supervised children's activities to ensure safety and engagement in the absence of parents.
- Created engaging educational games tailored to children's developmental stages.
- Adapted care strategies based on individual child needs and preferences.
- Assisting with meals, snacks, and bedtime routines for the children.
- Displayed patience and understanding to foster a positive atmosphere for children's activities.
- Performed light housekeeping to ensure a safe and tidy environment for children.
- Completing light housekeeping tasks such as tidying up toys and books.
Education
Esthetics
Artiscic Nails And Beauty Academy
Lakeland, FL10-2024
GED -
Travis Technical College
Lakeland, FL03-2024
Some College (No Degree) - Accounting
Travis Technical College
Lakeland, FL03-2026
Skills
- Customer service experience
- Active listening and communication skills
- Bilingual (English/Spanish)
- Teamwork and collaboration
- Ability to work under pressure and long shifts
- Strong patience and empathy
- Patient care and emotional support
- Anatomy knowledge
Languages
English
Professional
Spanish
Professional
Certification
Licensed Esthetician - Florida Board of Cosmetology, FS938603,issued 10/31/25, expires 10/31/2027
Timeline
School Ambassador Volunteer
Traviss Technical Center
02.2026 - 05.2026
Customer Service Representative
Tacobell
09.2023 - Current
Babysitter
Self-employeed
06.2023 - 07.2025
Esthetics
Artiscic Nails And Beauty Academy
GED -
Travis Technical College
Some College (No Degree) - Accounting
Travis Technical College