Ana Cardona

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Taking customer orders and delivering food and beverages

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Provide excellent customer service to guests

• Efficiently managed table setups and customer seating, ensuring a smooth dining experience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.