Ana Catalina Cordero Gómez
San Jose,Costa Rica
Summary
Dynamic Human Resources Generalist with a proven track record, adept in HRIS systems like Workday and skilled in problem-solving. Successfully reduced turnover rates by 8% through effective employee relations strategies. Bilingual in English and Spanish, I excel in fostering collaboration and enhancing employee satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Human Resources Generalist
Language Line
, Costa Rica
04.2025 - 11.2025
- Provide comprehensive administrative support to AllianceOne locations across the U.S. and Canada in accordance with company policies and HR best practices.
- Maintain and update employee personnel files in LCFS, ensuring compliance with regulatory standards and internal procedures.
- Assist in the development, translation, and distribution of professional communications such as reports, briefs, presentations, and internal/external correspondence.
- Respond promptly and professionally to employee inquiries regarding employee relations and employment verifications.
- Maintain accurate and organized documentation to support regulatory compliance and facilitate efficient information retrieval.
- Resolve Workday case submissions based on program-specific and location-specific requirements.
- Align individual and team responsibilities with organizational goals by setting and achieving performance-driven objectives.
- Manage calendars, schedule meetings and business travel, and proactively resolve scheduling conflicts to optimize time management
Human Resources Services Associate
Equinix
Toronto, Canada
09.2023 - 04.2024
- Supported Global (AMER, EMEA and APAC).
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction.
- Handled and resolved Rewards and Payroll related escalations.
- Adhered to all service level agreements (SLAs) established by the HR functional area.
- Coordinated between different HR operational team to ensure and maintain data quality of employees' information in Workday and ServiceNow Addressed operation issues and provided regular feedback to team members.
Human Resources Representative
Encore Canada
Mississauga, Canada
10.2022 - 04.2023
- Provided support to employees, managers, and Human Resources Business Partners with daily HR operations
- Provided guidance on employee relations and matters of corrective action that reduced turnover rates by 8%.
- Updated the HRIS system and maintain accurate employee records
- Run and prepared reports from the HRIS
- Assisted with the onboarding and off-boarding processes.
- Administered benefits and Retirement Savings Plans (RSP).
Receptionist/Administrative Assistance
Ace Acumen Academy
North York, Canada
10.2021 - 10.2022
- Collaborated with Department Heads and built strong relationships between departments.
- Answered, screened, and forwarded incoming phone calls.
- Provided basic and accurate information in-person and via phone/email to the international students.
Human Resources Associate
Amazon Web Services (AWS)
San Jose, Costa Rica
07.2021 - 08.2022
- Received queries via phone, email or chat and logged contacts into the shared service case management system.
- Resolved queries by referring to documentation such as frequently asked questions and standard operating procedures and escalating when these cannot be resolved.
- Collaborated with leadership on customer service strategies, development plans, performance management, and employee engagement to improve retention rates by 12%.
Education
Bachelor of Human Resource Management -
UTH Florida University
Florida, USA01.2026
Certificate of Reading & Writing English as a Second Language -
Northern Virginia Community College
Virginia, USA01.2026
Diploma of Business Administration -
Toronto School of Management
Toronto01.2023
Skills
- HRIS system (ADP, SAP, KRONOS, Workday, Sales Force and ServiceNow)
- Bilingual in English and Spanish
- Microsoft office
- Detail-oriented
- Problem-Solving Skills
Languages
English
Full Professional
Spanish
Full Professional
Certification
Data-Driven HR: AI-Powered People Analytics for Workforce Planning and Employee Experience
Timeline
Human Resources Generalist
Language Line
04.2025 - 11.2025
Human Resources Services Associate
Equinix
09.2023 - 04.2024
Human Resources Representative
Encore Canada
10.2022 - 04.2023
Receptionist/Administrative Assistance
Ace Acumen Academy
10.2021 - 10.2022
Human Resources Associate
Amazon Web Services (AWS)
07.2021 - 08.2022
Bachelor of Human Resource Management -
UTH Florida University
Certificate of Reading & Writing English as a Second Language -
Northern Virginia Community College
Diploma of Business Administration -
Toronto School of Management