Summary
Overview
Work History
Education
Skills
Timeline
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Ana Che Can

Los Angeles,California

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Customer Service Representative/ CO- Owner

Inglewood Park Flower Shop
05.2005 - 11.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Inglewood High School
Inglewood, CA
06.2008

Skills

  • Paperwork Processing
  • Account Updating
  • Information Security
  • Product Knowledge
  • Complaint Resolution
  • Call Management
  • Document Control
  • Staff Training
  • Filing
  • Microsoft Outlook
  • POS Systems Expert
  • Proofreading
  • Customer Service

Timeline

Customer Service Representative/ CO- Owner

Inglewood Park Flower Shop
05.2005 - 11.2023

High School Diploma -

Inglewood High School

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Ana Che Can