Ana Cindy Sarceno
Brentwood,MD
Summary
Customer-focused sales professional with retail customer service and sales operations experience. Consistent top CSAT performance through bilingual support and accurate activations. Reliable issue resolution for billing and technical problems. Strong organization, inventory control, and operational discipline.
Overview
9
9
years of professional experience
Work History
Sales Expert
AT&T
Greenbelt, MD
06.2024 - Current
- Provided strong customer service and earned top CSAT scores for three straight quarters.
- Welcomed customers and assessed communication needs to recommend mobile accessories and service plans, improving customer engagement.
- Managed activations to ensure smooth onboarding for new customers., upgrades, and account changes in POS systems.
- Resolved customer billing issues and technical concerns, enhancing customer satisfaction through effective problem-solving.
- Organized sales floor and maintained stock levels, conducting daily inventory counts to minimize stock discrepancies.
Mobile Expert
T-Mobile
Silver Spring, MD
08.2021 - 09.2023
- Earned Winner Circle award for 4 straight quarters by ranking in the top 20% for sales metrics nationwide.
- Grew monthly revenue by acquiring new customer accounts and expanding existing accounts to identify additional sales opportunities while maintaining quality standards.
- Delivered customer support for service activations, account changes, bill payments, billing inquiries, equipment swaps, accessory sales, and plan upgrades.
- Supported store management with opening, closing, and daily retail tasks, including cash handling, inventory counts, and deposits under operations control standards.
Administration Assistant
FADICA
Washington, D.C
01.2019 - 04.2020
- Coordinated scheduling of appointments and meetings, managing conference room bookings to optimize usage.
- Screened calls and appointments, then routed questions to correct team members.
- Maintained office supply records, tracked inventory and invoices, ensuring timely reordering of materials.
- Prepared, reviewed, and sent monthly expense reports to accounting.
- Planned company events and greeted guests, providing professional customer service in a fast-paced setting.
Attorney Assistant
Catholic Charities Attorney's Office
Washington, D.C
09.2017 - 12.2018
- Drafted correspondence, notices, and basic legal documents for attorney review.
- Managed digital filing of legal records, ensuring organized and accessible case documentation for efficient retrieval.
- Utilized Microsoft Excel to monitor open case files, enhancing case tracking processes.
- Prepared copies of passports and files, facilitating smoother client flow and increasing daily service capacity.
- Audited register totals and produced shortage and overage reports for accurate cash verification.
Education
Bachelor of Science - Biology
Prince George Community College
Prince George, MD01-2028
High School Diploma -
Don Bosco Cristo Rey Work Study Program
Takoma Park, MD06-2020
Skills
- Sales strategy development
- Sales operations experience
- Customer service expertise
- Bilingual support
- Microsoft Office proficiency
- Quick learning ability
- Resourcefulness
- Sales strategy
Timeline
Sales Expert
AT&T
06.2024 - Current
Mobile Expert
T-Mobile
08.2021 - 09.2023
Administration Assistant
FADICA
01.2019 - 04.2020
Attorney Assistant
Catholic Charities Attorney's Office
09.2017 - 12.2018
Bachelor of Science - Biology
Prince George Community College
High School Diploma -
Don Bosco Cristo Rey Work Study Program