Ana Corleto-Rodriguez
Newport,RI
Summary
Dynamic hospitality professional with a proven track record at Newport Harbor Island Resort, excelling in guest relations and problem-solving. Skilled in cash handling and front desk management, I consistently delivered exceptional service, resolving guest issues swiftly and enhancing overall satisfaction, leading to increased return visits.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Newport Harbor Island Resort
Newport, RI
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping Supervisor
Newport Harbor Island Resort
Newport, RI
05.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Service Desk Associate
Walmart
Newport, RI
06.2018 - 04.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Hostess, Foodrunner
Diego's Mexican Restaurant
Newport, RI
05.2015 - 07.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Pediatric Nursing
Community College of Rhode Island
Newport, RISkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Guest relations
- Listening skills
- Microsoft office
- Front desk management
- Documentation
- File management
- Registration
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Front Desk Agent
Newport Harbor Island Resort
02.2024 - Current
Housekeeping Supervisor
Newport Harbor Island Resort
05.2022 - Current
Service Desk Associate
Walmart
06.2018 - 04.2022
Hostess, Foodrunner
Diego's Mexican Restaurant
05.2015 - 07.2017
No Degree - Pediatric Nursing
Community College of Rhode Island
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