Ana Corona

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:

• Violation of residents' rights or dignity
• Physical, verbal, mental, or financial abuse
• Poor quality of care
• Dietary concerns

• Maintained accurate records of all outreach activities including contacts made and outcomes achieved.
• Provided counseling, case management, education and job training to diverse client base.
• Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
• Cultivated relationships with local organizations to increase visibility in the community.

• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Prepared detailed reports documenting client interactions and progress towards goals.
• Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
• Identified high risk situations that may lead to relapse or increased risk of harm due to substance use behaviors.
• Provided individual counseling and group therapy to clients with substance abuse issues.
• Supported and counseled clients with drug and alcohol addiction.