Ana Costa
Travel Agent Consultant
Windermere,FL
Summary
Dynamic travel professional with expertise in itinerary planning and customer service, honed at Mix Tour and Travel LLC. Successfully designed personalized vacation experiences, enhancing client satisfaction through tailored itineraries. Proven ability to streamline processes and educate clients, ensuring seamless travel arrangements in high-volume environments.
Overview
27
27
years of professional experience
Work History
Rental Vacation Homes and Travel Agent .
Mix Tour and Travel Llc
01.2020 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Travel Agent Assistant
Blue Travel Llc
02.2016 - 01.2020
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
Air tickets ,vacation homes, hotels, rental cars .
Alltour of america
02.2006 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Business Administrative Assistant
Ez Price Inc
07.1999 - 03.2005
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Improved accuracy in data entry tasks by implementing quality control measures to catch errors before they become critical issues.
- Managed schedules, appointments, and travel arrangements for executives to facilitate smooth operations.
- Contributed to the development of company-wide policies and procedures, promoting a cohesive work environment.
Travel Agent
BACC SOMERVILLE
02.1998 - 03.2000
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Followed up with customers to increase customer service with travel plans.
- Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.
Education
GED -
12-1990
Elementary Teacher
- Completed professional development in [Subject]
Skills
- Itinerary planning
- Travel industry expertise
- Travel research
Travel arrangements
Social media
Hotel accommodations
Retail sales
Reservations management
Client relations
Client consultations
Strong negotiation
Destination knowledge
Special needs travelers
Overseas tours
Global destinations
Package sales
Credit card payments
Resort partnerships
Customer service
Reservation software
International and domestic travel
Commission tracking
Tour package sales
Travel itineraries
Languages
English
Limited Working
Spanish
Professional Working
Portuguese
Native or Bilingual
Interests
- Advocacy Campaigns
- Playing Sports
- Animal Care
- Crafting homemade beer using specialized equipment and brewing techniques
- Swimming
- I enjoy cooking for friends and family gatherings
- Baking
- Music
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Cooking
- Food Tourism
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Cake Decorating
- Running
Websites
Timeline
Rental Vacation Homes and Travel Agent . - Mix Tour and Travel Llc
01.2020 - Current
Travel Agent Assistant - Blue Travel Llc
02.2016 - 01.2020
Air tickets ,vacation homes, hotels, rental cars . - Alltour of america
02.2006 - 07.2012
Business Administrative Assistant - Ez Price Inc
07.1999 - 03.2005
Travel Agent - BACC SOMERVILLE
02.1998 - 03.2000
Estadao - GED,
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