Ana Cotto
Summerfield
Summary
Accomplished manager with expertise in team leadership and health and safety compliance. At Yerika Inc, enhanced productivity by optimizing workflows and implementing effective cleaning protocols. Proven ability to improve service delivery and maintain high standards, leveraging strong decision-making skills and customer service excellence. Increased cleanliness standards by 20%, ensuring a safe and organized environment.
Overview
13
13
years of professional experience
Work History
Manager
Mannys Ice Cream Shop
05.2025 - 11.2025
- Coordinated daily operations to ensure efficient service delivery during peak hours.
- Maintained inventory levels, ensuring adequate stock of supplies for smooth operations.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Yerika Inc (Cleaning Company)
06.2012 - 09.2023
- Supervised cleaning staff, ensuring adherence to safety protocols and quality standards.
- Coordinated scheduling and task assignments, optimizing workflow across multiple locations.
- Analyzed cleaning processes to develop strategies that increased team productivity and effectiveness.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Education
High School Diploma -
Maria Vazquez De Umperlle
Bayamon, PrSkills
- Customer service
- Team leadershi
- Time managementcl
- Decision-making
- Cleaning techniques
- Health and safety compliance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
Mannys Ice Cream Shop
05.2025 - 11.2025
Manager
Yerika Inc (Cleaning Company)
06.2012 - 09.2023
High School Diploma -
Maria Vazquez De Umperlle