Open To Work
Ana Cotto
Work Preference
Summary
Detail-oriented Medication Coordinator with extensive experience in pharmacy operations and medication management. Expert in coordinating patient medication plans and ensuring regulatory compliance. Proven ability to enhance patient care and safety protocols while improving efficiency within healthcare teams.
Overview
26
26
years of professional experience
Work History
Consumer Medication Coordinator
Genoa Healthcare
Chicopee
08.2021 - 07.2026
- Communicates with all consumers of the mental health center regarding the medication services Genoa provides.
- Facilitated communication between consumers and pharmacists to address medication inquiries, ensuring timely responses.
- Monitored compliance by contacting consumers monthly to assess refill needs and coordinate timely medication access.
- Facilitates the collection of prescriptions to be faxed to the pharmacy for dispensing.
- Ensures all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
- Recruited and enrolled consumers by managing enrollment forms and verifying insurance information.
- Reviewed medication records for discrepancies such as dosage changes and discontinued medications.
- Medication delivery when needed and appropriate. {Only applicable in states that are allowed.}
Certified Pharmacy Technician
Genoa Healthcare
Springfield
04.2019 - 08.2021
- Coordinated with insurance companies to efficiently process claims and resolve issues, ensuring timely payments.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information.
- Completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information.
- Ensured clean and organized pharmacy shelving and work areas to maintain compliance and support operational efficiency.
Certified Pharmacy Technician
Baystate Medical Center
Springfield
09.2000 - 01.2019
- Managed inventory processes by rotating stock, removing expired or damaged drugs, and resolving discrepancies in drug counts to ensure accuracy and compliance.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted pharmacist in processing high volume of prescriptions and addressing customer inquiries to enhance service efficiency.
- Facilitated the smooth operation of prescription processing and improved customer satisfaction by actively responding to questions.
- Verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system to maintain accurate inventory records.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Adhered to infection control policies and procedures to prevent spread of disease.
Education
High School Diploma -
High School Of Commerce
SPRINGFIELD, MASkills
- Filling prescriptions
- Prescription verification
- Attention to detail
- Insurance billing
- Drug inventory control
- Medication management
- Pharmacy operations
- Quality assurance and control
- Pharmacy software utilization
- Verifying orders
- Labeling prescriptions
- Stocking medications
- Patient paperwork
- Supporting pharmacy operations
- Resolving customer issues
- Customer relationship management
- FDA compliance
- Regulatory compliance
- Analytical skills
- Critical thinking
- Collaborative problem-solving
- Analytical skills
- Time management
- Adaptability to change
- Team collaboration
- Coordinating care teams
- Coordinating care teams
References
Jack Rodriguez
Chelsea Parker
Languages
- Spanish, English
- English, Proficient
- Spanish, Proficient
Timeline
Consumer Medication Coordinator
Genoa Healthcare
08.2021 - 07.2026
Certified Pharmacy Technician
Genoa Healthcare
04.2019 - 08.2021
Certified Pharmacy Technician
Baystate Medical Center
09.2000 - 01.2019
High School Diploma -
High School Of Commerce