Ana Cruz
Los Angeles,CA
Summary
Dynamic General Manager with a proven track record at Zankou Chicken, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training programs and streamlined processes, achieving significant improvements in service quality. Skilled in problem resolution and inventory management, fostering a high-performance culture that drives success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
General Manager
Zankou Chicken
Los Angeles
01.2023 - 05.2026
- Directed daily operations to ensure compliance with quality and safety standards.
- Implemented inventory management systems, improving stock control and reducing waste.
- Led cross-functional teams to enhance food service operations and customer satisfaction.
- Mentored staff, fostering a culture of continuous improvement and high performance.
- Streamlined communication processes between front-of-house and back-of-house teams for improved efficiency.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Shift Leader
Zankou Chicken
Los Angeles, CA
2021 - 06.2023
- Supervised team members to ensure adherence to food safety regulations and quality standards.
- Coordinated shift operations, optimizing workflow for maximum efficiency and productivity.
- Trained new employees on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Led daily briefings to communicate goals and align team efforts with operational priorities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier
Sea Salt Fishgrill
Los Angeles
02.2018 - 2021
- Processed customer transactions efficiently using POS system
- Maintained cleanliness and organization of workstations and dining areas
- Provided exceptional customer service by addressing inquiries and resolving issues
- Assisted in managing inventory levels through stock checks and replenishment
- Adhered to food safety standards while handling and serving products
Education
High School Diploma -
Belmont High School
Los Angeles, CA07.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Zankou Chicken
01.2023 - 05.2026
Cashier
Sea Salt Fishgrill
02.2018 - 2021
Shift Leader
Zankou Chicken
2021 - 06.2023
High School Diploma -
Belmont High School