Ana Cruz
Charlotte,NC
Summary
Results-driven Account Manager with +5 years of experience in building strong client relationships and driving revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Part Time / House Manager & Tutor
Curry - Leonard Family
Charlotte, NC
07.2024 - Current
- Developed systems for efficient management of daily operations in the house.
- Organized and maintained household inventory records, including supplies and equipment.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Assisted students in developing effective study habits and strategies for success in school.
- Maintained accurate records of student attendance and progress.
- Integrated technology into tutoring sessions to enhance learning experiences.
- Organized group activities that allowed students to practice problem-solving skills collaboratively.
Sales Account Manager
Juajua Cleaning and Services
Charlotte, NC
01.2023 - 07.2024
- Key Accomplishment: Successfully increased the correct procedures and materials the labor takes for clients.
- Increased close rating sales to 24%. +6 points
- Provided training support for new team members on best practices in sales processes and techniques.
- Participated in trade shows, events to promote products, services offered by the organization.
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.
Debit/Credit Card Account Manager
American Express with Bank Guayaquil
Guayaquil, Ecuador
08.2019 - 08.2022
- Key Accomplishment: Successfully increased credit card invoicing by 18%, and debit card invoicing by 25% during my tenure with American Express.
- The increase in customer invoicing allowed for a more efficient collection of receivables by 20 percent, and an overall improvement in customer satisfaction and loyalty to the brand.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Collaborated with marketing team to develop promotional materials for clients.
- Established strong relationships with decision-makers and influencers within client organizations.
Assistant Commercial Manager
Ilum
Guayaquil, Ecuador
05.2018 - 08.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Negotiated terms of contracts with customers, vendors, and suppliers.
Administrative Assistant to the Director
Deloitte & Touché Ecuador Cia. Ltda.
Guayaquil, Ecuador
02.2017 - 08.2017
- Creating agendas, presentations, reports, and other documents for the Director.
- Organizing and maintaining Director's calendar and travel arrangements.
- Coordinating meetings with internal and external stakeholders.
- Answering inquiries on behalf of the Director in a timely manner.
- Developing processes to improve administrative functions within the organization.
- Maintaining filing system for documents related to the Director's work.
Education
French Language Degree -
Institut Francophonie Nantes
Nantes, France12-2022
Bachelor's Degree - Management and Strategic Marketing
University Casa Grande
01.2019
Skills
- Bilingual in Spanish and English
- Results-driven
- Client relationship building
- Revenue growth
Accomplishments
- First winner for a 80% scholarship for my degree.
Certification
- Novation Selling, 2024.
5 months certificate program provided by Jua Jua Cleaning and Services.
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Part Time / House Manager & Tutor
Curry - Leonard Family
07.2024 - Current
Sales Account Manager
Juajua Cleaning and Services
01.2023 - 07.2024
Debit/Credit Card Account Manager
American Express with Bank Guayaquil
08.2019 - 08.2022
Assistant Commercial Manager
Ilum
05.2018 - 08.2019
Administrative Assistant to the Director
Deloitte & Touché Ecuador Cia. Ltda.
02.2017 - 08.2017
French Language Degree -
Institut Francophonie Nantes
Bachelor's Degree - Management and Strategic Marketing
University Casa Grande