Ana Cuenca
Orlando,FL
Summary
Talented and bilingual Administrator, offering dynamic skills in data and record entry, telephone support and customer service. Eager to fulfill the thirst of growing and learning from a positive environment while helping achieve company goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Consumer Lending Sales Specialist
Advance America
Orlando, FL
01.2022 - Current
- Create sales strategies to successfully meet company targets for current month.
- Educate customers about products, features and benefits in selecting best option for each individuals' financial needs.
- Complete responsibilities as expected in manner that complies with all federal and state regulations while adhering to company policies and procedures.
- Performed marketing events within our community to promote company.
- Established professional relationships with over 400 guests per month while providing great customer service throughout loan process.
- Maintain accurate cash control and ensure that security procedures reaches Loss Prevention expectations.
Service Administrator
Auto Nation Toyota Winter Park
Orlando, FL
08.2019 - 11.2021
- Perform receptionist duties while providing customer service interactions face-to-face, via telephone, chat and email platforms.
- Calculate invoice and collect customer’s total charge by operating dealership’s computer system (CDK) while maintaining consistency when handling different methods of payment.
- Analyzed and solved multi-tasking issues to accuracy that may affect customer and/or company.
- Ensure that customer’s complaints are handled promptly with genuine concern by developing lasting relationships with customers that may lead them to return to establishment.
- Tasked with data entry that included personal records of over 300 customers per day.
- Perform any other administrative tasks as directed by management.
- Followed up with clients to verify optimal customer satisfaction.
Cast Member and Hostess
Yak & Yeti
Disney's Animal Kingdom, FL
08.2018 - 08.2019
- Part of fast-paced team while providing great customer service to up to 900 guests per day.
- Processed guest’s orders by handling different methods of payment to accuracy through point-of-sale system register.
- Organized and guided guests to desire table to offer memorable experience while sharing different options of our cuisine.
- Studied, rehearsed, and memorized roles to interpret lines while staying in character when communicating to guests.
Cashier Associate & Customer Service Representative
Fresco Y Mas
Hollywood, FL
01.2017 - 08.2018
- Greet over 400 customers per day and communicate with people of all ages while providing great service experience throughout their purchase.
- Answered constant flow of customer calls with minimal wait times by responding questions about store's policies and addressed customer concerns with genuine care.
- Implemented, developed and mentored new team members on POS system operation, customer service training processes and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
Education
AA - General Studies
Valencia College
Orlando, FL 01.2021 - Current
Skills
Credit and collections
Cash Handling
Problem solving strength
Account management
Sales and promotions
Timeline
Consumer Lending Sales Specialist
Advance America
01.2022 - Current
AA - General Studies
Valencia College
01.2021 - Current
Service Administrator
Auto Nation Toyota Winter Park
08.2019 - 11.2021
Cast Member and Hostess
Yak & Yeti
08.2018 - 08.2019
Cashier Associate & Customer Service Representative
Fresco Y Mas
01.2017 - 08.2018