Ana Davila
West Palm Beach,FL
Summary
Dedicated customer service professional with proven problem-solving abilities and strong attention to detail. Committed to ensuring customer satisfaction through efficient issue resolution and adherence to service standards.
Experienced finance professional skilled in account reconciliation, payroll administration, and financial analysis.
Energetic and respected Runner boasting skills in foodservice and FOH operations.
Hard worker and effective communicator. Reputation for contributing significantly to overall team efforts, customer service and efficiency.
Customer service professional works long hours standing and walking to prepare several bags per shift. Highly organized, dependable and punctual with solid understanding of performance requirements. .
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service
Publix Super Markets Inc
Jupiter, Florida
12.2023 - Current
- Assisted customers and provided excellent customer service.
- Provided customer service assistance when necessary.
- Resolved customer service issues quickly and efficiently.
- Followed company policies regarding customer service standards.
- Greeted customers, answered inquiries and provided customer service.
- Provided customer service support to ensure customer satisfaction.
Accounts Assistant
Garcia & PARTNERS
GUAYAQUIL, ECUADOR
02.2007 - 05.2023
• Prepare, analyze and review monthly pay roll, paycheck
• Prepare monthly bank reconciliation and make respective adjusting journal entries
• Perform general ledger analysis
• Prepare monthly and quarterly sales tax report
• Prepare personal and corporate income tax.
- Perform monthly reconciliation and analysis of all accounts for the balance sheet and income statements.
Crew Chief Financial
DIFARE
GUAYAQUIL, EC
02.2000 - 09.2007
• I worked in the position of financial manager
• I supervised the cash department
• Prepare weekly cash flow for supplier payment
• Prepare weekly check orders for various payments
• Performe monthly reconciliation and analysis of all accounts Banks
Education
OSCHA WORKSHOP - CONSTRUCTION SAFETY AND HEALTH
OCCUPATIONAL SAFETY
Florida City, FL07-2023
University Degree - Commercial Engineering
UNIVERSIDAD ESTATAL DE GUAYAQUIL
ECUADOR11-1999
Skills
- Effective communication
- Problem solving
- Customer service
- Payroll administration
- Bank reconciliation
- Customer relationship management
- Tax preparation
Languages
English
Elementary
Certification
- Driver’s license
- OSHA
Affiliations
• Adaptability
• To have initiative
• Know how to make decisions
• Innovate and create
• Bank Reconciliation
• Account Analysis
• Account Reconciliation
• Accounting
• Customer service
• Computer skills
Timeline
Customer Service
Publix Super Markets Inc
12.2023 - Current
Accounts Assistant
Garcia & PARTNERS
02.2007 - 05.2023
Crew Chief Financial
DIFARE
02.2000 - 09.2007
OSCHA WORKSHOP - CONSTRUCTION SAFETY AND HEALTH
OCCUPATIONAL SAFETY
University Degree - Commercial Engineering
UNIVERSIDAD ESTATAL DE GUAYAQUIL