Hassan Abdule
Dallas,TX
Summary
Ambitious student with proven leadership experience in school clubs, Student Government, and cross-cultural activities. An active member of the Honors Club and engaged in STEM initiatives. Seeking opportunities to further education and leadership in Computer Science, with a focus on minoring in Education.
Overview
2
2
years of professional experience
Work History
Customer Service
American Airlines
05.2022 - Current
- Provide exceptional customer service, ensuring passenger satisfaction by addressing inquiries, resolving issues, and offering personalized assistance
- Manage customer interactions with professionalism and efficiency, handling ticketing, check-ins, and flight-related concerns
- Demonstrate strong communication skills by effectively coordinating with various departments to resolve complex issues and improve the customer experience
- Maintain a calm and positive demeanor in high-pressure situations, ensuring a seamless and pleasant experience for all passengers
- Utilize problem-solving skills to address and resolve customer complaints, ensuring swift and satisfactory outcomes.
Education
Associate of Science - Computer Science
Richland College
12800 Abrams Rd, Dallas, TX 7524305.2026
Skills
- Customer service background
- Effective customer service
- Customer service orientation
- Customer service and support
- Effective Communication
- Team Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Self Motivation
- Strategic Planning
- Analytical Thinking
- Goal Setting
- Problem Resolution
- Adaptability
Leadership and Achievements
- SkillsUSA Chapter Display Contest: I won Gold at the State level and advanced to the national competition. At the national level, I earned Silver for building a TARDIS. It was an unforgettable experience that highlighted my technical and creative skills.
- Student of the Year: I was awarded Student of the Year at Dallas College, receiving a Gold Medal and a certificate in recognition of academic excellence, leadership, and involvement in school activities.
Timeline
Customer Service
American Airlines
05.2022 - Current
Associate of Science - Computer Science
Richland College
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