Ana De Dios Pulido
Montgomery,AL
Summary
Objective: Hardworking and friendly bilingual (English and Spanish) Polite and professional and successful in applying strong communication and problem resolution skills to each customer issue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Clerk
Holloway Credit Solutions
02.2022 - Current
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Streamlined call handling processes for quicker resolution times and improved customer experience.
- Managed high call volumes while maintaining professionalism and a calm demeanor under pressure.
- Collaborated with team members to achieve target KPIs and consistently exceed performance goals.
Construction
01.2022
- Cutting, House Siding, Measuring, Caulking, Painting
Waitress
El Azteca Mexican Food
11.2016 - 02.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Cashier
11.2016 - 02.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Janitor
11.2016 - 02.2017
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05.2017
Skills
- Bilingual (Spanish & English)
- Communication skills
- Listening skills
- Empathy
- Punctuality
- Adaptability
- Flexibility
- Optimization
- Carpentry
- Cutting
- House Siding
- Measuring
- Caulking
- Painting
- Word processing
- Creative
- Persuasion
- Collaboration
Certification
- Microsoft word
- Power point
References
- Shawn Jefferson, (318) 537-6774
- Dayton Wright, (318) 547-6008
- Sergio Moheno, (318) 512-2924
- Mo Issawi (913) 325-1983
Timeline
Call Center Clerk
Holloway Credit Solutions
02.2022 - Current
Construction
01.2022
Waitress
El Azteca Mexican Food
11.2016 - 02.2017
Cashier
11.2016 - 02.2017
Janitor
11.2016 - 02.2017
High School Diploma -
West Monroe High School
- Microsoft word
- Power point
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