Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Cristy Volquez

Cristy Volquez

Harrisburg,PA

Summary

Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success. Open to learn New skills and improve knowledge. Always willing to help.

Overview

2
2
years of professional experience

Work History

Call Center Customer Service Representative

Alorica
02.2025 - 03.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.

Customer Service Representative

Teleperformance
02.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Our Lady Off Faith
Santo Domingo, Dominican Republic
08-2024

Skills

  • Customer service

  • Written and oral communication

  • Language fluency

  • Attention to detail

  • Multitasking and organization

  • Active listening

  • Emotional intelligence

  • Bilingual (Spanish & English)

  • Work under pressure

  • Creative thinking

  • Easy-going personality

Languages

English
Full Professional
Spanish
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting
  • Photography
  • Crafting and DIY Projects
  • Reading
  • Fashion and Style

Timeline

Call Center Customer Service Representative

Alorica
02.2025 - 03.2025

Customer Service Representative

Teleperformance
02.2023 - 07.2024

High School Diploma -

Our Lady Off Faith

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Cristy Volquez