Ana Delgado
Cathedral City,CA
Summary
Highly motivated Customer Service Professional with management experience, driven by a strong desire to contribute to organizational success. Possessing exceptional organizational skills and thriving as a team player, I am seeking a position where I can leverage my expertise to provide outstanding service and make a meaningful impact on the organization's goals. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
VP of Operations
SEEK
Palm Desert, CA
09.2021 - 11.2024
- Led operations for a staffing agency, overseeing recruiting efforts for multiple positions
- Managed client accounts, ensuring their staffing needs were met and facilitating onboarding processes
- Handled invoices, payroll, payment reconciliation, and scheduling
- Conducted interviews, attended client meetings, and maintained effective communication via phone calls and emails.
Manager
Subway restaurant
Cathedral City, CA
04.2016 - 09.2021
- Managed daily operations of a Subway restaurant, including cashier duties, customer service, and inventory management
- Interviewed, hired, and trained new employees, ensuring adherence to company standards
- Provided detailed weekly reports to senior management on sales, inventory, and operational updates
- Maintained cleanliness standards, monitored food preparation, and ensured compliance with safety.
Education
High school diploma -
Palm Springs High School
Palm Springs, CASkills
- Bilingual
- English/Spanish
- Meeting and exceeding sales and service goals
- Leadership
- Computer literate, trainable and possess a positive attitude
- Money handling and problem solving
- Sharp numeracy skills
- Calm, confident and composed in tense situations
- Ability to provide excellent customer services in a challenging environment
- Ability to pay attention to detail
- Exceptional interpersonal communication skills, both written and verbal
- Interviewing
- Recruiting
- Management
- Microsoft Office
- Customer service
- Front desk
- Payroll
- Sales
- Computer skills
- Phone etiquette
- Communication skills
- Operations Management
- Administrative experience
- Cash handling
- Restaurant experience
- Organizational skills
- Microsoft Excel
- Cash register
- POS
- Stocking
- Accounting
- Accounts payable
- QuickBooks
- Conflict management
- Filing
- Data collection
- HRIS
- Microsoft Word
- Restaurant Management
- Human Resources
Timeline
VP of Operations
SEEK
09.2021 - 11.2024
Manager
Subway restaurant
04.2016 - 09.2021
High school diploma -
Palm Springs High School