JORGE MONTOYA
Pembroke Pines,FL
Summary
Operations Manager experienced in managing diverse projects with a focus on budgeting and administration. Delivered significant improvements in operational efficiency and customer satisfaction through strategic initiatives and process optimization. Led cross-functional teams to enhance productivity and achieve organizational goals.
Overview
1
1
Language
30
30
years of professional experience
Work History
VP of Operations of the Americas
Craft Multimodal
Miami, FL
11.2020 - Current
- Led cross-functional teams in implementing strategic initiatives for service optimization.
- Developed and maintained key performance indicators to monitor operational performance and drive improvements.
- Oversaw vendor negotiations, ensuring cost-effective procurement and vendor relationships.
- Streamlined operational processes to enhance efficiency across multimodal transportation systems.
- Implemented advanced logistics software to improve tracking and inventory management capabilities.
- Directed budget planning and resource allocation for operational departments to align with corporate goals.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Collaborated with executive leadership to define long-term operational strategy aligned with company vision.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Established performance goals for department and outlined processes for achievement.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Increased profitability with cost control measures and revenue generation initiatives.
- Drove team engagement to achieve aggressive company targets.
- Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
- Streamlined operations and reduced overhead costs by implementing innovative inventory management system.
- Led successful brand repositioning campaign, revitalizing company's image and attracting wider audience.
- Optimized supply chain logistics, ensuring timely delivery of products and minimizing inventory holding costs.
- Increased market competitiveness by leading development of cutting-edge product feature set.
- Improved operational resilience by establishing robust risk management protocols and contingency plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Stevedored Supervisor
Crowley Maritime Corporation
Fort Lauderdale, FL
01.2018 - 11.2020
- Supervised daily operations, ensuring adherence to safety protocols and compliance standards.
- Coordinated logistics for shipping and receiving, optimizing inventory management to reduce delays.
- Streamlined workflows by implementing process enhancements, improving overall efficiency and output quality.
- Mentored team members, fostering skills development and promoting a culture of continuous improvement.
- Managed performance evaluations, providing constructive feedback to improve team productivity and morale.
- Developed training programs for new hires, enhancing onboarding experience and operational knowledge retention.
- Led cross-functional teams in project implementation, aligning objectives with corporate goals for successful outcomes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Spearheaded cross-functional teams focused on continuous improvement initiatives within the supply chain function.
- Oversaw daily operations, ensuring compliance with safety and environmental regulations.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Developed process improvements that increased operational efficiency and reduced downtime.
- Managed resource allocation, optimizing workflows to meet project deadlines effectively.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Branch Operations Manager
Overseas
Doral, FL
01.2016 - 01.2018
- Led cross-functional teams in process improvement initiatives, driving operational excellence.
- Implemented operational strategies to optimize resource allocation and reduce costs.
- Streamlined branch operations, enhancing overall efficiency and customer satisfaction.
- Coordinated staff training programs, improving team performance and service quality.
- Monitored compliance with company policies, ensuring adherence to regulatory standards.
- Developed key performance indicators to assess branch productivity and effectiveness.
- Fostered relationships with stakeholders to enhance collaboration and operational success.
- Oversaw inventory management, reducing discrepancies and ensuring accurate stock levels.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Evaluated and negotiated contracts to procure favorable financial terms.
Operations and Office Manager
Carotrans International
Miami, FL
08.2005 - 04.2016
- Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues.
- Estimated costs associated with operations to inform budgeting and resource allocation.
- Managed cargo logistics to ensure efficient handling and transportation of goods.
- Export Customs Procedures such as but not limited to (moving bonded cargo,cutting bonds,trans-shipment cargo)
- Hazardous Certified
- Coordinated and repositioned freight and routing cargo to optimize delivery timelines.
- Contract / Rates negotiation with all vendors ( carriers,truckers).
- Implement SOPs
- Overseeing all departments (Customer Service,Documentation,Imports,FCL and Accounting)
- Processed claims by reviewing documentation and coordinating with relevant departments.
- Monitored key performance indicators to assess operational efficiency.
- Analyzed profit and loss statements to inform financial decision-making.
- Sailing Schedules
- Authorized hazardous cargo shipments to LATAM and Caribbean regions in compliance with regulations.
- Keeping new regulations up to date
- Compliance management (OSHA and DOT )
- Managed office supplies and inventory, ensuring availability for daily operations.
- Implemented office policies and procedures, improving workflow consistency across departments.
- Streamlined communication processes between departments, enhancing collaboration and information sharing.
- Oversaw vendor relationships and negotiated contracts to reduce operational costs effectively.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Intermodal Analyst
Seaboard Marine
Miami, FL
02.2004 - 08.2005
- Repositioned equipment for optimal workflow
- Coordinated local and domestic dispatch of shipments
- Negotiated transportation rates with truckers for cost savings
- Analyzed operational data to identify trends and improve efficiency in logistics processes.
- Developed reports on performance metrics to support strategic decision-making for management.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Conducted market research to assess competitive landscape and inform pricing strategies.
- Led initiatives to optimize supply chain operations, reducing delays and improving service levels.
- Implemented new analytical tools that improved data accuracy and reporting capabilities across departments.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Operation Supervisor
Shipco Transport
Miami, FL
01.1997 - 02.2004
- Warehouse Supervisor
- Oversaw the daily operation for LCL Export Freight shipping to LATAM.
- Streamlined operational workflows, enhancing efficiency across logistics and transportation processes.
- Led cross-functional teams to implement strategic initiatives, driving continuous improvement in service delivery.
- Developed and executed performance metrics to optimize supply chain operations and resource allocation.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality standards.
- Oversaw compliance with industry regulations and safety protocols, ensuring organizational adherence and risk mitigation.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
Education
No Degree - Electronics Engineering
ITT Technical Institute
Miami, FL05-1998
Skills
- Administration
- Budget Development
- Strategic decision-making
- Cost reduction
- Contract negotiation
- Multilingual communication
- Logistics management
- Cross-functional team management
- Strategic planning
- Performance analysis
- Cost analysis
- Organizational development
- Workforce planning
- Succession planning
- Administration and Management
- Facility optimization
- Performance improvement
- Process improvements
- Negotiation
- Risk management
- Safety management
- Staff management
- Training management
- Employee development
- Staff development
- Team management
- Employee relations
- Customer service management
- Customer relations
- Time Management
- Decision making
- Goal setting
- Critical Thinking
- Judgment and Decision Making
- Decision-making
- Relationship building
- Client relationship management
- Bilingual
- Management team building
- Delegation
- Logistics
- Inventory management
- Inventory tracking and management
- Performance enhancement
- Performance evaluations
- Employee motivation
- Delegation
- Staff management
- Employee development
- Business leadership
- Employee training programs
- Department oversight
- Team leadership
- Proficient in ( Word, Excel, Cargo Wise, etc)
- P&L Administration
- Supplier monitoring
- Inventory control
- Strategic planning and execution
- Cost analysis and savings
- Operations oversight
- Facilities management
- Operations management
- Supply chain oversight
- Teamwork and collaboration
- KPI tracking
- P&L management
- Effective leader
- Cost control
- Customer service
Languages
Spanish, level of proficiency: conversational
Additional Information
- Proficient in Microsoft Word, PowerPoint, Excel
- Management Course (Outward bound- New Zealand)
Timeline
VP of Operations of the Americas
Craft Multimodal
11.2020 - Current
Stevedored Supervisor
Crowley Maritime Corporation
01.2018 - 11.2020
Branch Operations Manager
Overseas
01.2016 - 01.2018
Operations and Office Manager
Carotrans International
08.2005 - 04.2016
Intermodal Analyst
Seaboard Marine
02.2004 - 08.2005
Operation Supervisor
Shipco Transport
01.1997 - 02.2004
No Degree - Electronics Engineering
ITT Technical Institute