Ana De Luna
Aurora,CO
Summary
Adept in customer service and satisfaction, I excel in fostering client relationships and resolving inquiries swiftly, a skill honed at Home Depot. Fluent in Spanish, I combine linguistic proficiency with exceptional teamwork, ensuring superior service experiences. My proactive problem-solving significantly enhances organizational efficiency, demonstrating a commitment to excellence and a professional, organized approach.
Overview
7
7
years of professional experience
Work History
Costumer Service
Home Depot
03.2024 - Current
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
Cashier Assistant
McDonald's
08.2019 - 11.2020
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
Costumer Service
Walmart
02.2022 - 11.2023
- Built lasting relationships with clients through outstanding customer service interactions.
- Assisted customers by providing exceptional customer service and processing transactions.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Assisted and motivated associates to deliver excellent customer service daily.
- Trained new hires on customer service policies and procedures.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
Cashier
Dd’s
06.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Lee High School
Midland, TXSkills
- Customer service and satisfaction
- Proficient customer service
- Timely manner
- Customer service advocacy
- Fluent in Spanish
- Great teamwork
- Professional
- Organized
Timeline
Costumer Service
Home Depot
03.2024 - Current
Costumer Service
Walmart
02.2022 - 11.2023
Cashier Assistant
McDonald's
08.2019 - 11.2020
Cashier
Dd’s
06.2018 - 01.2019
Lee High School