Ana Diaz-Cosmes
Cypress,CA
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Data Analyst/Data Architect
LRS Consulting Services
01.2021 - 05.2024
- Company Overview: Client: Charter Communications
- Supporter RDM Team on multiple conversions from ICOMS billing system to CSG billing system
- Assisted RDM Team on consolidating markets to create a more standardized, user-friendly billing system
- Assisted with day-to-day activities to maintain data integrity
- Client: Charter Communications
Paraeducator/Instructional Aide
Cypress School District
01.2019 - 01.2020
- Support staff with activities in the classroom
- Assist students with multiple levels of support
Billing Operations Analyst II
Charter Communications
01.2003 - 01.2018
- Supported Billing Operations management team on research and project implementations for cable, internet, and phone services
- Used Excel heavily to run, update and modify data such as package, service, and promotion codes
- Used SQL to pull data for various internal departments which included Finance, Construction, Dispatch and Workforce teams
- Data was transferred to Excel and modified with pivot tables for quick summary reviews
- Assisted with quarterly reports for VP of finance; our team checked for errors and package accuracy
- Monitored and worked ticket queue to ensure proper response to front counter representatives as well as management escalations
- Served as key resource for client analysis to various internal departments
- Tested new system tools and documented new processes and implementation guidelines
- Researched and tested data in collaboration with Geo-Tech group to develop GIS web site; web site allowed front users to add new addresses to billing system 90% faster than the previous new address request procedure
- Assisted on billing conversions and training of staff
Education
Bachelor of Science - Civil Engineering
University of Southern California
Los Angeles, CA01-1999
Skills
- Document storage and filing
- Engineering and construction methods
- Training
- Customer service
- Excel
- Word
- PowerPoint
- SQL
- AutoCAD
- Analytical skills
- Problem-solving skills
- Detail oriented
- Accuracy
- Project management
- Timelines
- Billing platform workflows
- Interfaces
- Functionality
- Bilingual
- Data Analysis
Certification
CBEST - California Basic Education Skills Test
Languages
Spanish
Native or Bilingual
Timeline
Data Analyst/Data Architect
LRS Consulting Services
01.2021 - 05.2024
Paraeducator/Instructional Aide
Cypress School District
01.2019 - 01.2020
Billing Operations Analyst II
Charter Communications
01.2003 - 01.2018
CBEST - California Basic Education Skills Test
Bachelor of Science - Civil Engineering
University of Southern California
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