Ana Dominguez
Albuquerque,NM
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Verified insurance claims and determined fair amount for settlement. Excellent communication skills demonstrated through 3 years of experience interviewing insureds, witnesses and claimants to compile information.
Trustworthy and dependable.
Diligent mental health counselor with solid foundation in counseling practices and client relationships. Successfully supported individuals through various challenges, demonstrating empathy and effective communication. Proven ability to apply therapeutic techniques and maintain confidentiality while building trust and rapport.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Treatment Coordinator
The Bair Foundation
11.2021 - Current
- Improved children''s well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Delivered specialized case management services tailored to the unique needs of each child or youth on my caseload.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Assisted adolescents transitioning out of foster care through life skills training programs focused on education, employment, housing stability goals.
- Enhanced family relationships by conducting regular home visits and providing support for parents and caregivers.
- Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Tier 3 Claims Adjuster
Farmers Insurance Company
08.2018 - Current
- Maintain ownership of claim through resolution of all exposures.
- Serve as primary point of contact for customers throughout the claims process.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Verified insurance claims and determined fair amount for settlement.
Senior Lead Permanency Planning Worker
Children Youth and Families Dept
02.2014 - 08.2018
- Responsible for engaging children, parents, and other caregivers in order to coordinate assessments and permanency plans for children in CYFD custody to promote child safety, permanency and well-being.
- Working with irate clientele, transporting children to appointments, frequent communication with attorneys, providers, colleagues and clients.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Developed plans to strengthen family units.
- Attended court proceedings, submitted documents and offered testimony.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Responded to claims of abuse, neglect or safety concerns.
- Maintained case records and legal documentation.
Youth Care Specialist
Children Youth and Families Dept
05.2013 - 02.2014
- Supervise youth in all activities;.
- Maintain control of detained youth by giving directives, counseling and/or utilizing appropriate level of verbal or physical de-escalation.
- Ensure proper documentation of all violations of facility operating procedures, rules and regulations, and state and federal statutes.
- Completed clear and concise documentation of youth behavior and actions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Escorted youth to and from cells, court, hospitals and medical appointments.
Education
B.A - Criminal Justice
Lewis University
Albuquerque, NMAssociate's degree - Criminal Justice
Central New Mexico Community College
Albuquerque, NMMaster of Arts - Mental Health Counseling
Grand Canyon University
09-2026
Skills
- HIPAA Compliance
- Organizational Skills
- Multicultural Competence
- Trauma-informed care
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Crisis Intervention
- Case Management
- Home visits
Certification
Crisis Prevention Intervention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Treatment Coordinator
The Bair Foundation
11.2021 - Current
Tier 3 Claims Adjuster
Farmers Insurance Company
08.2018 - Current
Senior Lead Permanency Planning Worker
Children Youth and Families Dept
02.2014 - 08.2018
Youth Care Specialist
Children Youth and Families Dept
05.2013 - 02.2014
Associate's degree - Criminal Justice
Central New Mexico Community College
B.A - Criminal Justice
Lewis University
Master of Arts - Mental Health Counseling
Grand Canyon University