Hannah Spellman
Fredericksburg,VA
Summary
Office management professional skilled in overseeing care teams and refining operational workflows. Expertise in strategic planning, budget management, and conflict resolution, with a proven ability to enhance revenue through effective marketing initiatives. Committed to fostering collaborative environments that support business growth and exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Treatment Coordinator
Synergy Periodontics and Implants
03.2021 - Current
- Monitor five care coordinators' performance, provide any feedback and address any concerns related to patient care coordination
- Manage a fast-paced daily schedule for four providers
- Extensive detailed treatment planning with dentist and lab coordination
- Effective problem solving/conflict resolution during difficult situations
- present in-depth treatment proposals to patients
- Provide feedback and implement ideas for changes on current systems
- Collaborated with team members to meet daily demands and handle challenging projects
Office Manager/ Owner
Sigma Pest Control
03.2018 - 01.2021
- Managed administrative requirements, ensuring accurate records, legal compliance, and timely tax submissions.
- Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation.
- Oversaw day-to-day operations by setting employee schedules and managing performance.
- Increased company business with skilled use of marketing, advertising, and social media.
- Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships.
- Achieved budget targets with effective expense controls and careful monitoring of employee work.
- Created useful partnerships through remote and face-to-face networking.
- Developed and updated contracts to ensure compliance with regulations and company standards.
- Build a competitive edge with well-planned growth and strategic business development.
Insurance Agent
Geico
09.2015 - 03.2018
- Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends.
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.
- Customized insurance programs for individual customers to cover target risk types.
- Maintained robust client numbers through effective retention and acquisition strategies.
- Maintained high satisfaction and revenue by building strong customer and community relationships through regular follow-up on insurance policy issues.
- Optimized customer service strategies, enhancing retention through focused response to customer needs and market demands.
- Increased customer satisfaction by providing fast, knowledgeable, and friendly service.
Education
Bachelor of Science - Criminal Justice
South University
04-2028
Skills
- Regulatory Compliance
- Business management
- Attention to Detail
- Time Management
- Microsoft Office and G Suite
- Mac and PC proficiency
- Effective communication
- Conflict resolution
Certification
- Dental Radiation
- HIPPA/OSHA
- Basic Life Support
Timeline
Lead Treatment Coordinator
Synergy Periodontics and Implants
03.2021 - Current
Office Manager/ Owner
Sigma Pest Control
03.2018 - 01.2021
Insurance Agent
Geico
09.2015 - 03.2018
Bachelor of Science - Criminal Justice
South University