Ana Dunbar
Chelmsford,MA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
4
4
years of professional experience
Work History
HOST
Fiorella’s Restaurant
Concord, Massachusetts
02.2023 - 10.2025
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation systems to optimize guest flow and seating arrangements.
- Assisted servers by communicating special requests and dietary restrictions.
- Handled guest inquiries and resolved concerns with professionalism.
- Monitored wait times and provided updates to guests as needed.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Busser
Fiorella’s Restaurant
Concord, MA
02.2023 - 10.2025
- Cleared and reset tables promptly for incoming guests.
- Assisted servers with food and beverage service during busy shifts.
- Maintained cleanliness of dining areas and restrooms throughout the day.
- Organized and stocked supplies in service areas for efficiency.
- Handled customer inquiries and concerns with professionalism and care.
- Maintained a friendly attitude towards customers at all times.
Cashier Team Lead
MDC
Acton , MA
01.2022 - 11.2022
- Supervised cashier team to ensure efficient customer service and operations.
- Trained new cashiers on register procedures and customer interactions.
- Managed daily cash reconciliation for accuracy and compliance.
- Resolved customer complaints promptly to enhance service experience.
- Implemented process improvements to streamline checkout operations.
- Monitored inventory levels and communicated needs to management team.
Education
Some College (No Degree) - Dental Hygiene
Uninassau
Brasil Skills
- Patient communication
- Customer service
- Time management
- Team collaboration
- Problem resolution
- Exceptional communication
- Table assignment coordination
- Telephone reception
- Server support
Timeline
HOST
Fiorella’s Restaurant
02.2023 - 10.2025
Busser
Fiorella’s Restaurant
02.2023 - 10.2025
Cashier Team Lead
MDC
01.2022 - 11.2022
Some College (No Degree) - Dental Hygiene
Uninassau