ANA DUQUE
Forest Park,IL
Summary
Results-driven Ecommerce Business Analyst with expertise in Oracle ERP at Encore Global LLC. Proven track record in developing eCommerce strategies and enhancing supplier engagement. Skilled in relationship building and system testing, I excel at optimizing workflows and delivering impactful training materials, ensuring superior client support and satisfaction.
Overview
7
7
years of professional experience
Work History
Ecommerce Business Analyst I-II
Encore Global LLC
Schiller Park, IL
10.2021 - Current
- Developed and executed E-Commerce roadmap for purchasing channel enhancements with primary focus on Oracle ERP from EBS to Cloud.
- Managed training roadmap for internal Oracle ERP users across multiple business units.
- Partnered with Procurement Category Managers to optimize buying channels and improve supplier portal engagement.
- Conducted testing for system enhancements and upgrades.
- Supported end users and provided help desk support via multiple system applications.
- Collaborated with cross-functional teams to develop strategic procurement strategies and solutions such as Marketing, Supply Chain and Production.
- Build relationships with internal and external stakeholders.
Cable Support Specialist
TBI Inc
Chicago, IL
08.2019 - 10.2021
- Completed various Telecom multi-site projects on a national level from quoting stages to installation.
- Utilized available tools within NetSuite and multiple formats of Buyflow and SalesForce.
- Assisted in developing and delivering technical training materials for users and employees.
- Collaborated on the generation and modification of better practices within the company.
- Responsible for generating quotes and agreements as well as complete order submission and tracking of construction projects.
- Secured pricing and generate quotes quickly and accurately from different providers through provider tools or via direct communication with the provider.
- Facilitated correspondence between Provider, Partner, and Customer as requested.
Customer Support Specialist
Service King Collision Repair
Schaumburg, IL
08.2018 - 08.2019
- Managed tow agreements with companies nationwide.
- Aided customers during stressful circumstances to obtain tow services and initiated vehicle recovery and repairs.
- Trained new staff on the company's systems and protocols.
- Provided superior customer service to promote customer satisfaction, brand loyalty and consistent revenue for branches nationwide.
- Helped with translations for Spanish speaking customers with their tow needs and repair questions.
Education
High School -
New Trier High School
Winnetka, ILSkills
- Client support and service
- Relationship building
- Effective time management
- Communication skills (written and oral)
- Detail-oriented approach
- Follow-up techniques
- Organizational abilities
- Issue resolution strategies
- Multitasking capabilities
- Training material creation
- Oracle ERP expertise
- eCommerce strategy development
- System testing methodologies
- CRM proficiency
- KPI monitoring and analysis
- Workflow optimization
Languages
- American English
- Spanish
Professional References
- Nylah Yazdani, (847)224-6420
- James Thomason, (248)390-4763
Timeline
Ecommerce Business Analyst I-II
Encore Global LLC
10.2021 - Current
Cable Support Specialist
TBI Inc
08.2019 - 10.2021
Customer Support Specialist
Service King Collision Repair
08.2018 - 08.2019
High School -
New Trier High School