Ana Fernandez
Schaumburg,IL
Summary
Graduated with a degree in Computer Information Systems and currently pursuing a bachelor's degree in Legal Studies. Proven adaptability and proactive learning complemented by strong communication skills. Experienced in manual labor and equipment operation, prioritizing safety and organization. Contributes to team dynamics and fosters a positive work environment, demonstrating eagerness for professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lockbox Transaction Specialist Lead
Jpmorgan
Elgin, IL
03.2023 - Current
- Overseeing daily workflow of specific workgroups and/or segments of the workflow process
- Managing a team of full and part-time front line employees
- Handling complex workflow while utilizing service improvement tools to better performances and deliver exceptional results to the client at a timely manner
- Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Responsible for shift operations, informing shift leadership of process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
Lockbox
City Staffing Agency
Elgin, IL
04.2022 - 11.2023
- Under direct supervision, Lockbox Specialists accelerate the receipt and processing of client documents, preparation and processing of payments for clearing in line with standard bank operating procedures, and prepares information for clients according to specified procedures and instructions.
Transaction Specialist II
JPMorgan Chase & Co
11.2022 - 03.2023
- Under direct supervision, Lockbox Specialists accelerate the receipt and processing of client documents, preparation, and processing of payments for clearing in line with standard bank operating procedures, and prepares information for clients according to specified procedures and instructions.
Softlines Team Leader
Meijer
Elgin, IL
12.2020 - 04.2022
- SF TL45- Soft lines Manager
- A professional motivated manager with a proven record of generating and building relationships with teams and customers, among other leaders
- Managing projects from concept to completion, and coaching individuals to success
- Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges
- An adaptable and transformational leader with an ability to work independently, create effective presentations, and develop opportunities that further establish organizational goals
- Responsible for the general area, ensuring that product gets merchandise out to the floor, rearranging the main floor to promote upcoming merchandise following corporate cadences, CADS, and planograms
- Managing a team of 11 people that report to me on a daily basis.
Education
Bachelors - Legal Studies
Bellevue University
Bellevue, NEReal Estate - Real Estate
Your House Academy
Schaumburg07-2024
Associates - Computer Information Systems
Elgin Community College
Elgin, IL05-2024
High school or equivalent -
ECC
03.2020
Skills
- Inventory Control
- Microsoft Office
- Merchandising
- Customer Service
- Computer Skills
- Bilingual
- Pricing coordinator
- Sales Experience
- Microsoft Windows
- Sales
- Retail sales
- Technical support
- Team management
- Leadership
- Training
- Effective communication
- Problem-solving
Certification
- Technical Support Fundamentals, 05/01/21, Present
- MOS Certification, 12/01/21, Present, Microsoft Excel 2019 Advanced Certification
Languages
4,
Spanish
Education
other
Languages
Spanish
Professional
Timeline
Lockbox Transaction Specialist Lead
Jpmorgan
03.2023 - Current
Transaction Specialist II
JPMorgan Chase & Co
11.2022 - 03.2023
Lockbox
City Staffing Agency
04.2022 - 11.2023
Softlines Team Leader
Meijer
12.2020 - 04.2022
Bachelors - Legal Studies
Bellevue University
Real Estate - Real Estate
Your House Academy
Associates - Computer Information Systems
Elgin Community College
High school or equivalent -
ECC
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